Billing Specialist

Responsible for the daily tasks related to specific customer billing and master data for contracts and customer pricing and assist in issue resolution on a portfolio of customer accounts. To effectively communicate and support the Division’s collection and dispute management goals, while providing quality customer service. In addition, obtain an understanding of Company policies and procedures, and will actively pursue knowledge of skills and tools to be used in all collection efforts.

DUTIES/RESPONSIBILITIES: Includes the following but not limited to:
? Meet or exceed accurate billing goals and provide support/reporting to Division and Corporate management.
? Produce accurate invoices (audit customer volumes and revenues to ensure data integrity) and deliver invoices to customer in a timely manner.
? Implements price attainment plan in accordance with customer contract terms & corporate guidelines.
? Provide input on all new contracts and amendments to determine if terms and conditions are compatible with system capabilities.
? Analyze and interpret commercial contracts in order to set-up customer contract profiles in the billing system - Maintain contract set-up as needed for amendments.
? Maintain quality relationships with sales account managers and area sales managers and involve regional managers when possible keeping them informed of issues as they arise.
? Work with the Customer Master group to ensure accuracy of customer records and files.
? Work closely with the Division Management related to cylinder control and cash application.
? Implements customer billing in accordance with customer contract terms & corporate guidelines.
? Work with branch personnel, sales, and cylinder control to more effectively administer invoice error rates at or below regional and corporate targets.
? Follow policies and guidelines related to billing and dispute resolution as they relate to Credit and Collections and Cash Application.
? Communicate with both internal and external customers via phone, fax, email and letter to resolve issues; focusing on root cause analysis in an effort to eliminate and solve habitual customer issues
? Other functions as directed by supervisor

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge", skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PERSONAL CHARACTERISTICS: The successful candidate will possess:
? Solid organizational, team-building and people skills. The ability to work and navigate within a complex matrixed organization.
? Ability to write routine business reports and business correspondence in English.
? Ability to effectively present information and respond to questions from employees and/or customers.
? Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
? Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals using the English language.
? Calm and professional demeanor, in control of workload and able to handle multiple tasks and interruptions.
? Ability to understand and carry out oral and written instructions and to request clarification when needed.
? Ability to work in a fast-paced, high-volume environment
? Strong communication skills and the ability to assume increasing responsibilities in a rapidly-changing environment.
? Attention to detail with ability to organize and prioritize workflow.
? Ability to follow instructions and procedures properly

EDUCATION and/or Experience:

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job function. They are not an exhaustive list of all duties and other reasonably related duties could be assigned.

Data Integrity Specialist.doc
? Bachelor’s degree in accounting, finance, marketing or related field or three years of relevant experience, or equivalent combination of experience and/or training and education
? Advanced knowledge and abilities in Microsoft Office (Excel), Google Kite and office equipment
? SAP knowledge and experience is preferred
? ALTO knowledge and experience is a plus

MATHEMATICAL SKILLS:
? Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
? Ability to compute rate, ratio, proportions, and percent’s.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Occasional travel, roughly 25% travel.
? Able to talk, hear, walk, sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.
? Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects.
? The employee must occasionally lift and/or move up to 15 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Office environment
? Drug-free, tobacco-free workplace

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute/Relocate:

• Independence, OH 44131 (Required)

Education:

• Associate (Preferred)

Experience:

• Industrial Billing: 2 years (Required)
• SAP: 1 year (Required)