Bilingual Program Coordinator Lead Case Manager (Merraine Group)

Join Our Mission

The Lead Case Manager is responsible for coordinating case management and safe and timely release services, training new case managers, and supervising the work of other case manager.

Goal of our Sheltered Hearts Program

Our goal is to provide safe and timely reunification for a child and their family or suitable sponsor.

In partnership with the Department of Health and Human Services, the Sheltered Hearts Program provides family reunification and short-term shelter for children who have entered the United States without a guardian. Children reside in our family-style cottage located on our 2,000-acre campus while our bilingual staff provide a safe and nurturing environment for children.

Job Responsibilities

• Responsible for day to day supervision of case managers including coordinating and/or conducting staff training and development, hiring and selection of staff, performance evaluation, directing and assigning work, managing work environments, approving time cards and time off requests, and making recommendations for other personnel actions. Responsible for on call coverage as assigned.
• Ensures and monitors delivery of consistent and comprehensive sets of services are provided to youth and families at frequencies consistent with treatment goals, state mandates, and Agency policy. Ensures all required documentation is completed in timely, consistent and comprehensive manner. Responsible to receive and report all Critical Incidents timely. Manage and reduce risk in area(s) of responsibility and to report it if it is outside of area(s) of responsibility or seek assistance when needed to resolve the matter. Assures health and safety risks are controlled or removed, and a safe and therapeutic environment exists.
• Responsible for developing process and program improvement plans by utilizing data driven output and/or information. Systematically monitors results against expectations and implements/recommends a corrective action plan where necessary including developing systems for tracking reports and other matters. Recommends and implements new programming or processes as identified.
• Assist with developing annual budget; monitors and develops administration of program budget. Monitors programs and services meet/exceed utilization targets and expenses do not exceed budgetary limits. Participates in development of budget based on current spending and trends.
• Develops and maintains collaborative relationships with internal and external stakeholders. Serves as the face of Berkshire while promoting the system of care for youth needing higher or lower services. Participates and initiates program development marketing efforts. Monitors environmental trends in order to meet and expand programming needs.
• Adheres to agency policies and procedures; promotes and supports agency mission, vision and values including participating in internal surveys and data collection for continuous improvement initiatives.

Job Requirements

• Master’s degree in the behavioral sciences, human services or social services fields or bachelor’s degree and at least 3 years progressive employment experience that demonstrates supervisory and case management experience.
• Ability to read, write, and speak English and Spanish
• Must have a current, valid driver’s license per Agency guidelines. Travel required.
• Ability to work a flexible schedule, outside of normal business hours including nights, weekends and on-call, as needed.
• Ability to work with economically and culturally diverse population.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor???s legal duty to furnish information. 41 CFR 60-1.35(c)