Bilingual Help Desk -Japanese/English Bilingual

We are seeking an " Bilingual Help Desk" in Novi, MI.

Work Hours:

Two shifts: 8 00am - 5 00pm or 11 00am – 8 00pm (Monday – Friday). Scheduled flextime may be available if coordinated with the supervisor. Some amount of flex time or overtime will be required to meet business needs. Scheduled weekend work will also be required from time-to-time to meet business needs.

General Description:
Provides technical hardware & software support, maintains company computers and provides in-service training to staff members. Responsibilities include, technical support for applications & software usage, troubleshoot technical problems, install new hardware & software, coordinate servicing & maintenance with internal as well as external customers.

Responsibilities for all functional team members:

• Interface with customer to clarify requirements and problem
• Staging / testing of customer?s application updates and bug-fixes.
• Troubleshoot / diagnose the application issues.
• Work with end users and other support departments to define, reproduce and countermeasure issues. Ability to create / maintain standardized processes.
• Support emergency application changes or business requests.
• Create detailed / clear documentation & problem reports.
• Daily time management and accurate time reporting.
• Translate system and application document in both English and Japanese.
• Provide off-hours support as needed, both onsite & remotely.

WORK EXPERIENCE REQUIREMENTS:

General:

• Good time management skills
• Good communication skills which will facilitate working with people at remote locations Ability to work on multiple tasks throughout the day
• Flexibility to adjust to changing needs
• Ability to work together with a small team
• Ability to understand and decipher customer needs

Technical:

• Basic computer knowledge (understanding the technical word)
• Knowledge of ITIL is a plus.
• Knowledge of System Development Methodology, writing business cases, system requirements, design documentation and test cases is plus
• Knowledge of the Help Desk Ticket System is a plus.

JUDGMENT REQUIREMENTS
Other than standard guidelines, procedures and assignments, little direction may be given. The candidate must be able to manage his/her time and assignments. Thoroughness in completing tasks on time with high quality is imperative. Information Security is a priority and the enforcement and adherence to corporate security policy is critical.
The candidate will interact with the entire Information Systems division, receive instructions, support projects and share status information, but will also be in contact with other xxx groups to coordinate changes and obtain requirements.

WORK HOURS
Two shifts: 8 00am - 5 00pm or 11 00am – 8 00pm (Monday – Friday). Scheduled flextime may be available if coordinated with the supervisor. Some amount of flex time or overtime will be required to meet business needs. Scheduled weekend work will also be required from time-to-time to meet business needs.

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