Bilingual Front Desk

*Must be bilingual in Spanish and English*

This job exists to: The purpose of this position is to have a staff member who is fully cross trained in all aspects of administrative support of the providers resulting in a smooth running pod team. This job exists to provide the pro-active front office support of the medical team in creating a great customer experience for the patient.

Schedule:

Monday- Friday, approximately 8a-5p

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Knowledge and understanding of patient payer terminology, eligibility, and insurances accepted, to include Medicare, Medicaid, Commercial, and clinic specific programs.
• Skilled at receiving and processing collection of payment and proper cash handling procedure
• Quality scheduling to include active-schedule management and maintaining the clinic schedule

• Excellent customer service, cultural sensitivity, and confidentiality
• Follow appropriate telephone protocol for patients and employees
• Initiate, update and maintain electronic medical record
• Responsible for patient-related data collection for process and quality improvement
• Actively enrolls and engages patients with My Clinica Connection
• Responds to patients questions by following and informing of our policies and procedures

• In coordination with the security guard or hospitality clerk, actively monitor lobby area for, security, safety concerns, and cleanliness
• Distribution of all clinic deliveries
• First line of de-escalation when handling volatile, emotional, and behavioral patient issues
• Report signs of abuse/neglect of patients or staff members to a clinic manager immediately
• Completes patient registration in EMR and updates with any changes in patient status.
• Updates patients of current wait time, when necessary
• Support the Clinical team with all administrative, planned care initiatives
• Maintains visitor check-in process
• Responsible for all “normal lab” phone calls to patients
• Assists patients in filling out registration forms
• Performs daily outreach from the care planner alert report and other outreach efforts as directed
• Manages all outgoing correspondents via mail, email, and fax for the clinic
• Confirms appointments via phone call to patients
• Participation in organization, site workgroups, or committees as requested
• Basic understanding of financial enrollment and refers when appropriate
• Receiving dropped off labs and basic knowledge of specimen handling and storage
• Reads data, corrects errors, and reports inefficiencies

OTHER DUTIES AND RESPONSIBILITIES:

• Maintain a safe work environment by remaining informed of and compliant with the clinic’s safety policies, and in particular by application of safe practices in area of own responsibility.
• Compliance:
  • Knowledgeable of and compliant with laws and regulations governing area of responsibility.
  • Responsible for reporting any potentially non-compliant conduct.
  • Cooperate fully with our Compliance Officer in upholding our Compliance Plan

• Performs other duties and responsibilities as required.
• Assure that front desk equipment: fax, copier are properly supplies

POSITION QUALIFICATIONS:

A. Education / Experience

• High School diploma or GED preferred.
• One year in a medical facility preferred.
• Proficient in Microsoft Outlook, Word, and Excel preferred.

B. Knowledge, skills and abilities:

• Bilingual in Spanish and English
• Basic computer, math, written and phone skills
• Excellent customer service and organizational skills
• Sensitivity to low income, ethnic minority community is required
• Able to flourish in a team management system
• Ability to work under pressure, multitask, and prioritize efficiently