Bilingual French/Eng Call Center Associate

Location: Lawrenceville, GA office,

Position Purpose and Description Summary

Encompass Supply Chain Solutions, Inc., a market leader in forward and reverse supply chain management and high-tech repair services, is seeking a customer-oriented person for an entry level customer service position. The prospective employee will determine our customers' needs; providing product information including up sale of products.

Position Responsibilities:

• An impressive telephone etiquette and skills to handle inbound troubleshooting calls.
• Ability to deliver excellent customer service internally and externally.
• Ability to build strong customer relationships and develop loyal customers.
• Proactively responding to product/service inquiries via telephone, email or fax
• Accurate at placing and processing of orders per Customer Service Representative guidelines
• Recognizing and acting on the opportunity to up sell additional products and services to customers.
• Follow-up on outbound calls, assigned cases and quotes in a timely manner.
• Follow up on all open quotes and unresolved customer inquiries.
• Properly and accurately documenting all calls is required.
• Able to promptly direct calls that come through the operator queue.
• Ability to work independently and efficiently to meet all deadlines.
• Adhere to all company policies and procedures.

Required Skills

• Fluent in French and English a MUST

Preferred Education and Experience:

• High School Diploma and combination of equivalent experience will be considered.
• Customer service experience preferred
• Good communication (oral and written) skills
• Knowledge of MS Office applications such as Word and Excel.
• Typing proficiency of 40 wpm.

Benefits Offered:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term Disability
• Long Term Disability
• 401K with company match

This Company is an Equal Opportunity Employer