Bilingual Customer Service - 2nd Shift

About the role:Join TQL’s newest department as the Bilingual Customer Service Coordinator for our Mexico division. You will be instrumental in teaming-up with department leadership to help provide unparalleled customer service to our customers that are moving freight to and from Mexico. We are looking for someone who is obsessed with customer-service, has unbelievable attention to detail and is excited about helping grow a new team.
What’s in it for you:

• $1,000 annual bonus potential
• Employee referral bonus opportunities
• Up to $5,000/yr in tuition reimbursement
• Work hard, play hard – Voted a 2019 and 2020 Fortune 100 Best Companies to Work For

What you’ll be doing:

• Provide support to our Sales Representatives moving Mexico freight
• Input and process appropriate shipment data in our state-of-the-art systems
• Facilitate customs documents between customers, customs brokers and carriers to ensure cross-border shipments deliver on-time
• Help resolve issues with a high level of professionalism
• Communicating via WhatsApp with TQL carriers to provide location updates and ensure on-time pickups and deliveries

What you need:

• Fluent in Spanish and English
• A passion for customer service
• Strong work ethic and high sense of urgency
• Outstanding organizational skills and attention to detail
• Ability to take ownership of responsibilities and see tasks through completion

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com.