Bilingual Clinic Manager (Downtown Clinic)

Company Overview

Breakthrough Behavior is an applied behavior analysis agency that specializes in providing therapy to individuals with autism and related disabilities. Breakthrough Behavior was founded with the mission to provide a high-level of comprehensive and effective intervention services to children and families affected with Autism. We focus on research-based interventions and family involvement to produce best possible treatment outcomes.

Job Summary

Under the supervision of the Regional Administrator, oversees the day-to-day operations of their assigned office including financial management, employee/client relations, customer service, training and education, facilities management, payroll/timesheet management, and site performance reports. Collects, interprets, and reports data to facilitate effective site management.

Responsibilities

• Implements and represents Breakthrough Behavior policies and procedures enthusiastically.
• Supervises administrative staff and daily office operations of their assigned clinic. Delegates and assigns staff tasks as necessary.
• Assists in the development of a clinic budget; monitors and controls clinic expenditures within approved budget. Maintains and keeps track of clinic supplies, manages inventory, and carries out all purchase orders and supply request processing.
• Monitors key performance indicators (KPIs) and prepare regional management reports. (Reports include but are not limited to; client list, billable percentages, contract fulfillment, profit and loss, patient census, utilization, timesheets, etc.).
• Implements procedures to improve office performance (i.e. minimize session cancelations, minimize staff turnover, increase utilization, etc.).
• Maintains client and employee privacy in accordance with Breakthrough Behavior policy and HIPPA regulations.
• Attends/Leads required trainings and meetings.
• Holds periodic coaching sessions and annual performance reviews with direct reports (Administrative Staff).
• Responsible for achieving performance goals including but not limited to 95% contract fulfillment and minimum billable requirements for the satellite clinic.
• Implements procedures which assist their local office in maximizing minimum billable requirements. Must keep abreast of changing organizational needs as it relates to business systems, legal practices, HIPAA compliance, and technology.
• Conducts clinic-level new hire training and onboarding. Including, but not limited to, Practice Management training, adherence to company policies and procedures, and compliance and conformance to company technology and communications protocols.
• Manages all aspects of new patient/client onboarding, including initial intake, Practice Management registration, financial counseling, management of new patient paperwork, and coordination of medical referrals from physicians’ offices.
• Maintains professional boundaries with staff, parents, patients and Administrators.
• Oversees the general order and cleanliness of the clinic and implements procedures to ensure timely performance of daily, weekly and monthly cleaning/straightening tasks.
• Coordinates and manages Clinic’s staff scheduling and timesheets for payroll.
• Implements employee/client injury/incident reporting procedures as necessary and assists clinical staff with incident management.
• Manages client/patient caretaker complaints and concerns.
• Escalates clinic issues and concerns timely and appropriately as necessary.
• Assures Clinic readiness for regulatory visits. Addresses and responds to site inspections, audits, and surveys.

20. Oversees management and training of Clinic’s emergency response processes.

21. Supports Clinical Director as needed.

22. Maintains a positive culture and working environment. Promotes an open-door policy.

Qualifications and Skills

• Associates degree in business, health care administration or equivalent education and experience.
• Minimum of 5+ years administrative or managerial experience in a medical setting.
• Fluent in Spanish is preferred.
• Have current CPR & BLS Certifications/Re-certifications.
• Experience using medical practice management software.
• Effective oral and written communication skills.
• Proficient with Microsoft Office applications.
• Ability to handle multiple competing priorities simultaneously.
• Strong organizational skills.
• Ability to think independently and demonstrate good problem-solving skills.
• Ability to work in a team environment and to collaborate with a variety of internal and external contacts in a positive manner.

Benefits and Perks

Medical, Dental, Vision, Life/AD&D & 401(k) Retirement Savings