Bilingual Case Manager – Schafer Hall

Status: Full-time

FLSA Classification: Non-Exempt

Job Location: East Harlem, New York

Reports to: Case Management Supervisor

Objective:

We are seeking a dynamic and engaging Bilingual Case Manager who has experience working with formerly homeless, mentally ill single adults in a supportive housing environment. The Bilingual Case Manager will be expected to assist this population in stabilizing their lives, maintaining their housing stability and attaining their physical, emotional, vocational, educational and social goals. The ideal candidate will have solid clinical knowledge as well as experience working with individual that has been impacted by mental illness, substance abuse, legal, criminal justice and medical issues. Additionally, the Bilingual Case Manager will be passionate about helping people; be a proactive and creative problem solver; and work well both as a part of an interdisciplinary team and independently.

This is a full-time position with a regular daytime schedule that may include 1-2 evening/late shifts. Lantern staff may be asked to change the work schedule and hours depending on the operational needs of the site and the agency.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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  Provide integrated counseling and case management services that effectively engage residents and promotes health and wellness, personal growth, and housing stability.
• Collaborate with residents in the development of client centered, recovery oriented service plans that identify short and long-term goals.
• Utilize a harm reduction approach to support a diverse caseload of formerly homeless individuals around issues of mental health and substance use.
• Make referrals and serve as a liaison with various care coordination agencies, health and mental health providers, substance use programs and employment providers to secure services.
• Actively engage residents through regular apartment visits, community outings and escorts to appointments as needed.
• Develop safety plans for residents and work with the team to deescalate clients and collaboratively manage crisis as they arise.
• Assist in the development and implementation of groups and programs that are appropriate for the residents' needs and fosters an inclusive, respectful community.
• Develop and maintain confidential records for each resident according to mandated schedule documenting all relevant interventions and assessments as well as correspondence with collateral services.
• Collaborate with the Leasing and Compliance team to ensure housing stability.
• Participate in staff and clinical meetings and individual supervision to ensure best practices in the performance of role responsibilities.
• Participate in a robust training program that includes training in evidenced based models to ensure highest level of service is provided to clients.
• Perform other job-related functions, as assigned.

Required Education and Experience:

• BA/BS required, preferably in a related field such as social work, sociology or psychology; Master's degree preferred.
• Bilingual Spanish/English required.
• One year of experience working with single adults impacted by poverty, chronic homelessness, mental illness, substance abuse and/or medical issues required.
• Ability to work independently as well as a member of an interdisciplinary team.
• Highly organized and able to manage a diverse case load of clients with diverse needs.
• Able to work well under pressure including in crisis situations and able to be flexible with work schedule when necessary.
• Track record of proactive, strength-based work with individuals and families.
• Experience with ETO, or other electronic case management systems.
• Experience working with evidence based models, specifically Motivational Interviewing, preferred
• Preferred. Knowledge of a mental health, substance using or chronically homelessness population

Work Environment: This job operates in a supportive housing site in Washington Heights, NY and works with a population who may suffer from mental illness, substance abuse, disability, HIV/AIDS and/or other health issues.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds.

Note:

Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.