Bilingual Call Center Representative Pediatric Neurosciences FT Days

Healthcare Call Center Representative - AdventHealth Medical Group-

Top Reasons to work at AdventHealth Medical Group

• Faith based & mission driven organization
• Central Florida’s premier multi-specialty medical group
• Comprehensive Employee Benefits such as Educational Reimbursement
• CREATION Health employee wellness and lifestyle programs
• Positive working climate to support a work life balance

Work Hours/Shift: Full-time/Day

You Will Be Responsible For:

• Communicates in a cordial, professional manner with patients via phone.
• Transfers incoming callers to appropriate department / location when necessary.
• New patient registration (inputting demographic information, insurance information, etc.).
• Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
• Updates computer referring physician data base.
• Works with online scheduling system and EHR.
• Verifies patient data and insurance to ensure it is updated for accurate billings.
• Handles patient concerns or refers to administration appropriately.
• Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
• Maintains updated documentation of identified action work lists needed for daily operations.

What You Will Need:

• High School Graduate or Equivalent
• Bilingual, required
• Previous customer service experience.
• Knowledge of EHR (preferred)
• Medical office or medical call center setting experience. (preferred)

Job Summary:

Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments obtain and input insurance information.