Benefits & Well-being Manager

The Benefits & Well-being Manager for North America provides subject matter expertise and leadership for Benefits & Well-Being programs, policies and processes for all active (bargaining and non-bargaining) employees and retirees, which support the business in the US, Canada and Puerto Rico.

As a trusted partner to leadership and HR, this position consults and commercializes the execution of the global benefits and well-being strategies in the North America territories. Provides input into the development of global strategies for benefits and is accountable for soliciting input from the business (management and HR) and understanding local business needs to ensure the global benefits strategy is adapted to the local business reality.

It serves as a point of escalation on complex cases and is responsible for all governance and compliance for the businesses it supports. This role has design responsibility for specific solutions where applicable or required (programs and policies) and strategic local vendor relationships. Responsible to evaluate the effectiveness of local programs to ensure they are relevant, market competitive and they provide the expected return (from a financial and employee experience perspective) and to identify and implement -once approved- adjustments to the programs.

The role is expected to be externally connected with industry specialists and forums to keep the pulse on current and future trends in the industry and to be an active member of the internal network to ensure sharing of best practices and cross fertilization of ideas and solutions.

It partners with the North America Benefits and Well-Being administration team to ensure delivery of benefits and well-being related transactional services are in line with operating level agreements.

This position is an individual contributor leading the business through consulting and influencing, it has a strong coaching and guidance role for the Benefits and Well-Being administrative team supporting the operating unit.

It reports to the Total Rewards Director, North America OU and works closely with the Global Benefits Team in the business it supports.

Function Related Activities/Key Responsibilities:

• Ensure on an on-going basis that benefits and well-being programs are implemented and communicated with excellence and in a manner that delivers a great employee experience.

• Advise business leaders on the implications of short and long-term decisions, strategies, and large-scale change efforts on benefits and well-being programs that will yield sustainable business results.

• Evaluate the effectiveness of local programs to ensure they are relevant and legally compliant. Design and implement necessary changes or improvements.

• Analyze new and/or existing plans and programs to determine market competitiveness, ease of administration and alignment with business strategy. Analyze research data from benchmarking, identify strategies, processes, and tools with value to the Company and employees.

• Lead the change efforts and stakeholder management associated with new and changed programs.

• Evaluate escalated individual employees’ issues that require special handling and recommend appropriate resolution including policy exceptions.

• As a member of local cross-functional HR teams, participate, input and influence in the creation of specific people strategies in line with the Integrated People Planning process

• Stay up-to-date with market trends and look for innovative solutions that could provide a competitive advantage in attracting or retaining talent as well as improving the experience of our plans.

• Build the Benefit and Well-Being capability of HR partners and Total Rewards colleagues to deliver support to their clients

• Works in close relationship with the Labor and Employee Relations consultant providing strategic guidance and financial information to support collective bargaining agreement negotiations (currently 5 bargaining groups).

• Manages the budget assigned to each country/territory and ensures projects are delivered within budget established.

Education Requirements:

Bachelor degree. Postgraduate or Master preferable.

Related Work Experience:

Minimum 8 to 10 years working experience in benefits and well-being field (with specific experience of implementation of US and/or Canada benefit programs) – with a minimum of 2 years in a role with consulting/influencing.

Functional Skills:

• Advise business leaders on the implications of short and long-term decisions, strategies, and large-scale change efforts that will yield sustainable business results.

• Ensure all Benefits and Well-Being plans are designed, operated and communicated in a manner that meets all requirements with applicable laws and regulations and meet all internal and external requirements with regard to financial and operational controls.

• Develop measurement and feedback mechanisms to monitor and evaluate effectiveness of plans, programs, processes, and tools.

• Have the employee experience in the center of all programs and processes design. Network with the administration team, Global Benefits, and key vendors to ensure all aspects are considered in the design.

• Understand the business and closely work with HR SBPs to ensure no business disruption and/or proactively address financial implications.

Technical Skills

• Consulting

• Benefits Management, Benefits plan reporting, Benefits administration, Benefits audits, Mobile benefits

• Ability to Consistently Measure Return on Benefits Investment

• Project Management

• Program Management

• Stakeholder Management, Change Management, Communications

• Data Analysis & Quantitative Analytic Techniques

• Financial Analysis & Financial Analysis Knowledge

• Regulatory and Employment Law

• Protocol and Cultural Diversity

• Global/Cultural Knowledge

• Negotiation/Influencing

Additional Attributes

• Ability to work in a complex environment, with multiple decision makers - demonstrates the ability to understand and apply complex concepts.

• Ability to indirectly lead a diverse and virtual team

• Experience in designing, implementing, and sustaining multi-geography governance models

• Adaptability

• Resilience

• Decision Making

Skills

Leadership; Benefit Programs; People Management; Vendor Relationships; Design; Benefits Strategy; Financial Analysis; Employee Experience; Project Management; Benefits Management; Labor and Employment Law; Cross-Functional Teamwork

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.