Behavior Program Manager - Applied Behavior Analysis

Company DescriptionIntercare Therapy provides evidence-based behavioral therapies that help children overcome challenges related to autism spectrum disorders. Our mission is to optimize the independence and quality of life of our clients and their families. We are committed to evidence-based practices, excellent customer service, and employee quality of professional experience. We strive to be the preferred service provider and referral partner to our funding sources as well as the employer of choice for behavior analysts in search of a long-term professional home. As an Intercare team member, you will gain firsthand experience working under the Scientist-Practitioner Model, an approach designed to ensure our regular and on-going commitment to evidence-based practices. Unique benefits of working at Intercare include opportunities to participate in major organizational initiatives, including but not limited to:
Training: developing and conducting clinical training programs for the clinical team, train-the-trainer model allowing for further development of both clinical and staff management skills Clinical Compliance: setting clinical compliance and treatment integrity standards and ensuring their proper execution and enforcement by improving oversight systems and protocols Entrepreneurial/Organizational Development: Leadership opportunities to launch new contracts, service lines in existing markets, or service locations in new regions Research: Participating in research projects and related professional presentations, paid attendance and research presentation at conferences, regular peer review with a BCBA-D,
Job DescriptionA Program Manager serves in the field as the onsite case supervisor and leader, mastering daily case management skills, including developing and overseeing clinical programs, supervising BIs and providing education and training for client caregivers. You must be willing to drive 30 to 60 miles a day, and able to supervise client sessions anytime between 8AM and 8:30PM on weekdays, and occasionally on weekends. The PM provides the clinical knowledge, leadership, feedback, insights and instructions to promote the success of each assigned client case, as measured by these primary business results:

• Effective supervision and utilization of all assigned PM and BI hours in order to optimize Client Progress
• Customer Satisfaction with our services due to Client Progress and Customer Service that client families observe and experience through daily work with the BIs under your supervision. A critical element of your contribution to Customer Satisfaction is cultivating parents’ understanding and buy-in to the program you develop and manage assigned BIs to implement
• Employee Satisfaction of your colleagues (your supervisors, BIs under your supervision, and admin colleagues) with the quality of their collaboration and interaction with you; direct reports are loyal to supervisors who invest in their personal and professional development and support their success
• Revenue is maximized when service hours assigned to your clinical team are rendered. in full, client progress and customer satisfaction retains assigned clients and attracts new referrals, and BIs are developed and retained (reducing turnover, recruiting and training costs)

Under your supervision, you ensure that:

• Your assigned client families experience a consistent high quality clinical practice, impactful client progress and excellent customer satisfaction. Through your provision of direct services to clients, you serve as a clinical and professional connection between your supervisor(s), direct report BIs and your clients
• Your assigned BI team experiences high quality professional development and success in their roles, as appropriate for their level of experience and stage in professional development. You will provide oversight, feedback, mentoring and encouragement to produce trained and professional BIs and optimize their success.

Primary Responsibilities:

• Deliver clear, concise, constructive and actionable communications, insights, feedback to staff and client families with professionalism, HR-compliant language and a spirit of customer service
• Efficiently produce each client’s clinical programs, reports and other supervision documents accurately and completely in compliance with contracted (billable) hours
• Directly supervise, train and support BIs, from entry level to advanced, to successfully exhibit the necessary confidence and authority to build rapport with families and conduct effective sessions from Day 1, regardless of, and in alignment with, their personal level of experience
• Provide coverage for peers during their absences and provide direct therapy to clients if the BI is absent and other coverage is not available
• Respect the time of colleagues and client families by maintaining a punctual, consistent, reliable schedule, and inspiring others to reflect the same attitude and shared commitment
• With an attitude of customer service, provide training and on-going support to caregivers and family members tailored to support their communication and learning styles, and cultural needs
• Maintain courteous, regular and effective (timely and accurate) communication with client families and all colleagues (administrative and clinical)
• Produce clinical and administrative duties and paperwork with accuracy and timeliness and in compliance with the contracted (billable) hours allotted
• With a spirit of leadership and teamwork, attend and lead clinical team and training meetings
• Comply with company’s policies, procedures, timelines and budgets
• Represent Intercare as a brand ambassador at all times

Required Credentials:

• Bachelor of Arts or Science Degree in Psychology or related field and either of the following:
• Twelve (12) semester units in Applied Behavior Analysis (ABA) course work and one(1) year experience in designing and or implementing behavior modification intervention services; or
• Two (2) years of experience designing or implementing behavior modification intervention services

Job Skills:

• Strong ABA and clinical skills
• Self-disciplined: Able to schedule and attend client appointments and clinical team meetings with consistency, reliability and punctuality
• Excellent written and spoken communication: Clear language, accurate grammar and spelling
• Excellent time management skills: Understands how to allocate working day between billable hours and non-billable hours, onsite (direct) and in-office (indirect) supervision hours
• Excellent interpersonal skills: Builds rapport with clients and with colleagues, and cultivates rapport between clinical team and client family
• Excellent team player attitude and customer service orientation: Aligned with organizational practices, and working in service to client families and colleagues, regardless of their position
• Ability to give and receive constructive feedback
• Bilingual skills valued

If you have experience in any of the following fields, we encourage you to apply:Behavior Analyst, Autism, Social Learning, Social Skills, Developmental Condition, Psychology, Sociology, Social Services, Children, ABA, Applied behavior analysis, BCBA
Intercare Therapy will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Intercare Therapy supports a diverse workforce and is an Equal Opportunity Employer.