BBW Supervisor-UNIVERSITY MALL

Description

Supports delivering sales plan through effective execution of store and operational tasks as assigned and delegated by managers.

Building High Performing Teams:

• Attract, interview, and retain top talent
• Responsible for leadership tasks as delegated by the store manager
• Provide individual and team performance feedback and recommendations to managers
• Train, coach, reward and motivate associates to improve selling and the customer experience
• Reinforce selling expectations, performance, results and accountability with all associates
• Assist store management in conducting onboarding and continued training of the associate team
• May build schedules to maximize and leverage sales results*

Selling Effectiveness:

• Lead and model the selling and customer experience standards
• Lead selling efforts to meet selling goals during scheduled shifts
• Ensure associates consistently execute to the selling model
• Display expert knowledge of product, company policies and store strategies
• Set the direction and goals for the day/shift when associates arrive for work
• Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail
• Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
• Ensure associates receive scheduled breaks and meal periods (per state specific guidelines)

Telling The Brand Story:

• Support replenishment activities that keep the store full and abundant
• Provide leadership or assistance with floorsets, window changes, visual presentation standards, signage placement, etc.
• Build a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences
• Ensure implementation of company selling strategies
• Execute visual standards and maintain a safe, inviting store appearance

Operational Excellence:

• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
• Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
• Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
• Maintain policies and procedures
• Incorporate Loss Prevention and safety messages into daily operations

• Note: The primary position responsibilities outlined above are not intended to be all-inclusive and additional responsibilities may be required depending on the volume and complexity of the store.

Qualifications

• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
• Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
• Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
• Maintain policies and procedures
• Incorporate Loss Prevention and safety messages into daily operations

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.