Bartender

Mentor: Manager

Overview:
Provide friendly, responsive service to create an exceptional dining experience for all guests. Work as a member of the team to assist in providing exemplary customer service and creating return customers. Communicate professionally and respectfully. Maintain an organized, sanitary and safe workspace.

Responsibilities:

1. Customer Service Duties:

• Maintain complete understanding of menu, including flavors and ingredients. Have knowledge of relevant food allergies and dietary needs; be able to answer customer questions regarding the menu accurately and clearly.
• Welcome and greet all guests. Ensure guests feel comfortable.
• Inform guests of specials and menu changes.
• Monitor and observe guests' dining experience. Anticipate their needs. Respond promptly and courteously to all needs and requests.
• Ensure customers are satisfied with the food and service.
• Direct customer complaints to Management.
• Report all safety and sanitation concerns to the Manager in a timely manner.
• Thank guests for their visit and invite them to return.
• Willing to assist fellow employees as situations arise.
• Take food and beverage orders and enter orders accurately into the POS system.
• Up-sell to increase check average. Offer beverages, sides, desserts, etc.
• Inform guests of final check total, accept payment, and count the cash and process credit card charges.
• Properly count change back to customers.
• Open and close registers properly with the Manager.
• Perform additional duties as requested by the Manager.
• Communicate effectively with team members and report any concerns.
• Understand and comply with all company policies and procedures.
• Perform side work and maintain a clean service area throughout the shift.
• Use an open / closing checklist to properly open and close station; check out with the Manager.

Qualifications:

• Fluent English required.
• At least one year experience in a full bar.
• Excellent attendance and punctuality is required with schedule flexibility determined by business needs.
• Commitment to quality service. Basic knowledge of and food and beverage service and dining room functions.
• Basic math skills. Able to accurately and efficiently perform basic math functions. Able to accurately handle cash.
• Food Handler's Card Required.

Skills/Aptitudes:

• Able to work in a high-energy and demanding environment.
• Work well under pressure.
• Able to identify and properly address problems with equipment and work environment.
• Able to take direction.
• Able to learn and follow work guidelines based on Health Department, OSHA and ADA
  Regulations.
• Ability to learn the proper use and safety requirements of all service equipment.
• Must be able to maintain a high level of sanitation/cleanliness in areas.
• Memorization of menu both food and drink.

Working Conditions:

• This position will spend 100% of the time standing.
• Behave professionally and can be flexible in a changing environment.
• The individual must be able to lift and easily maneuver plates of food, as well as other items, weighing up to 40 pounds.
• Occasional environmental exposures to cold, heat, and water.
• Must be able to regularly stand, walk, lift and perform other general duties.

At least one year of bartending experience in a full bar is required as well as memorization of in house cocktail recipes, basic drink recipe knowlege, and following bar preparation standards.

Job Description Agreement

I have read and understand the Job Description that has been explained to me by my supervisor. I know that the above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Patxi's Pizza management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Any questions or concerns regarding the above stated have been answered to my satisfaction.