Bartender

ROLE PURPOSE

Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company's policies; merchandise drinks; and is attentive to Guests, making them feel welcome at all times.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Maintains a warm, welcoming, "Corner Bar" atmosphere.
• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Properly and promptly prepare, garnish, and serve drinks to Guests.
• Engages with Guests by making drinks in front of the Guest using working flair.
• Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.
• Upsells Guests on food or drink items when appropriate.
• Keeps a clean, organized bar area.
• Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.
• Following all relevant brand standards for service.
• Builds Guests count by promoting specials and building a regular clientele.
• Strictly adheres to responsible alcohol service standards and is able to successfully "slow down a Guest" or cut off an intoxicated Guest when necessary.

KEY DECISIONS

Influences:

• Guest Experience
• Issues around cleanliness and sanitation

MEASURES OF SUCCESS

• Consistently fulfill the Key Responsibilities and Accountabilities above
• Guest satisfaction scores
• Successfully complete revalidation as outlined in the annual "World Bartender Championship" Competition Manual
• Keeping a clean and presentable Bar area
• 100% Recipe adherence
• 100% Cash handling adherence per company policy

QUALIFICATION REQUIREMENTS

• Must be dressed neatly and well groomed in company approved dress code at all times
• Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment
• Must follow standards of Responsible Service of Alcohol
• Must meet local jurisdiction requirements, including but not limited to obtaining required certifications
• Must be able to operate P.O.S. system, make change correctly and complete credit card transactions correctly
• Must be able to calmly respond to angry Guests and notify a Manager
• Must be able to pass initial and annual validation
• Must be able to respond clearly to Guests' requests
• Must be able to hear well amongst loud background noise
• Must be able to frequently lift 30 lb. cases and carry short distances, up or downstairs
• Must be able to stand during entire shift
• Must be able to reach, bend, stoop, shake, stir and wipe
• Must be able to frequently immerse hands in hot water (every 5 minutes)

COMPETENCIES

EXPERT INSTIGATORS - Creates a seamless Guest experience by being the face of the bar, welcoming the Guests, and enthusiastically meeting their needs.

• Creates a strong first impression promptly greeting Guests, even if they are not coming to the bar area.
• Remembers the names and favorite drinks of regular Guests.
• Makes a difference in the Guest experience by personalizing service to exceed Guest expectations.
• Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcome and
• appreciated.
• Makes the bar an attractive and exciting place to visit.
• Establishes a strong rapport with all Guests to create fans and repeat business.
• Able to read Guests needs and feelings and tailors their approach to match their mood.

COMMUNICATION - Creates an environment of ongoing, open, back-and-forth dialogue with coworkers and Guests.

• Interacts in an open, sincere manner to build rapport with Guests and Team Members.
• Uses tact in their interactions with Guests and keeps conversation positive and productive.
• Listens attentively and actively and responds appropriately.
• Asks open-ended thoughtful questions to create two-way conversations.
• Makes communication with the team an ongoing process through formal and informal meetings before, during, and after the shift.

FLAIR & SALESMANSHIP - Sells the Guest experience by creating an entertaining "show" in the bar.

• Demonstrates a unique, irreverent style that is personal and memorable.
• Confidently makes and serves enticing drinks Guests want.
• Possesses contagious energy that translates to Guests and Team Members.
• Knows drinks and menu items and speaks knowledgeably to make personal recommendations.
• Grows the business and expertly upsells menu items where appropriate.
• Proactively looks for ways to improve the Guest experience and takes initiative to make changes as needed.

PERSONAL OWNERSHIP & ACCOUNTABILITY - Takes ownership for the bar area, demonstrates a strong sense of personal accountability.

• Knows and abides by all applicable laws and regulations around serving alcohol.
• Consistently executes on standards of responsible service of alcohol.
• Effectively sets up the bar before their shift in order to have everything they need on hand.
• Keeps the bar area clean, presentable, and engaging to the Guests.
• Demonstrates global awareness by knowing what is happening throughout the bar at all times.
• Admits mistakes and takes prompt action to correct them.
• Demonstrates knowledge of fundamental liquors, drink recipes, and the craft of mixology.
• Delivers consistent quality of service and energy and encourages fellow staff to do the same.

FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and is willing to mix things up anyway.

• Addresses daily challenges and obstacles with confidence and a positive attitude.
• Confidently handles many tasks and demands at once without becoming visibly overwhelmed or flustered.
• Promptly anticipates and reacts to potential Guest needs and problems.
• Dives into peak service situations with energy and ease.
• Maintains an even-tempered demeanor and stays in control of situations at all times.
• Proactively handles escalating situations in a calm, mature, and tactful manner.

TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along.

• Recognizes the importance of working together to accomplish goals.
• Eagerly accommodates Guest overflow from the dining area.
• Actively promotes cooperation, respect, and acceptance of all Team Members.
• Establishes positive and supportive working relationships with team to maintain a productive environment.
• Works seamlessly with the bar and BOH staff to stay on top of Guest needs.
• Serves as a role model and mentor for Team Members.