Barista Shift Supervisor

Shift Supervisor World Bean

Brand World Bean

Location Newark International Airport

Job Summary and Mission

Pay: $20-$22 per hour

This position contributes to World Bean’s success by assisting the store manager in executing store operations during scheduled shifts. This job deploys crew members and delegates tasks so that baristas can create and maintain the World Bean Experience for our customers. Models and acts in accordance with World Bean guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of World Bean.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create a positive environment during each shift.
• Assists with new hire training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on baristas performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows World Bean operational policies and procedures, including those safety and security, to ensure the safety of all partners during each shift.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.
• Maintains regular and punctual attendance
• Summary of Experience

Customer service experience in a retail or restaurant environment - 1 year

Basic Qualifications

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
• Required Knowledge, Skills and Abilities
• Ability to direct the work of others

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  Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationshipsWork Remotely

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