Barista

About us

Starbucks Coffee Company

Job Description

Job Group: Retail Store Support Job Number: 50000362
Job Family: Operations FLSA: Non-Exempt
Job Subfamily: Retail Store Partners
Job Location: United States, Canada, UK (plus N Ireland), Netherlands, Ireland (Republic of)

Job Title: barista

Job Summary and Mission

This position contributes to Starbucks success by providing legendary customer service to all customers.
This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of

Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the

Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Maintains a clean and organized workspace so that partners can locate resources and product as needed.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
- Maintains regular and punctual attendance.

Summary of Experience

- No previous experience required

Basic Qualifications

- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

- Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation

- Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication

- Meets required dress code
- Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
- Available to perform many different tasks within the store during each shift

Required Knowledge, Skills and Abilities

- Ability to learn quickly
- Ability to understand and carry out oral and written instructions and request clarification when needed
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships

Core Competencies

Customer Focus: Delivers legendary service that meets and exceeds all customers' expectations

Ethics and Integrity: Adheres to Starbucks values, beliefs and principles during good and bad times

Composure: Remains calm, maintains perspective and responds in a professional manner when faced with tough situations

Personal Learning: Takes personal responsibility for the continuous learning of new knowledge, skills and experiences

Dealing with Ambiguity: Able to successfully function during times of uncertainty and changing priorities

Decision-Making: Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment

Interpersonal Savvy: Builds effective relationships with all people; up, down and sideways, inside and outside of Starbucks

Results Oriented: Gets results and achieves goals Physical Requirements

Proficiency Ratings Legend
O = Occasional (up to 25% of time)
F = Frequent (26%-74% of time)

C = Constant (75% or more of time)

Requirement
Bending/Twisting: Continual, intermittent flexing or rotation of the wrist(s) and spine.
Proficiency: F

Carrying: Moving an object, usually by holding it in hands or arms, or on shoulders.
Proficiency: O - up to 40 lbs

Climbing: Ascending or descending ladders, stairs, ramps, poles, and the like, using feet and legs, and hands and arms.
Proficiency: O

Communicating: Transmitting, conveying or receiving information or direction in a clear and effective manner; may include verbal, written, or other means of communication.
Proficiency: C

Computer: Usage or other special equipment operated.
Proficiency: C - Bar equipment/POS Register

Handling: Seizing, holding, grasping, turning, or otherwise performing precision work with hand or hands.
Proficiency: C - Around bar area

Kneeling: Bending legs at knees to come to rest on knee(s).
Proficiency: F

Lifting: Raising or lowering an object from one level to another using hands, arms and shoulders, back and legs.
Proficiency: O - up to 40 lbs

Pushing/Pulling: Exerting force upon an object so that the object moves away from or toward the force.
Proficiency: O - up to 40 lbs
Reaching: Extending hand(s) and arm(s) in any direction.
Proficiency: C - Around bar area

Sitting: Remaining in the normal seated position.
Proficiency: O
Standing/Walking: Remaining on one's feet in an upright position at a workstation or moving about a work area.
Proficiency: C - Up to 90% of the time

Stooping: Bending body downward and forward by bending spine at the waist
Proficiency: F

Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors.
Proficiency: O

Vision: Clarity of vision at near and/or far distances.
Proficiency: C

All Starbucks Job Descriptions are confidential and proprietary, and are to be handled in accordance with the Starbucks Standards of Business Conduct. Accordingly, job descriptions cannot be shared

_with individuals outside of the company without the written permission of the director _
_ Compensation, Starbucks Coffee Company. _

• *

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Job Description Effective Date: 12/15/16

Job Types: Full-time, Part-time

Pay: From $14.35 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance

Physical Setting:

• Coffee shop

Schedule:

• Day shift
• Evening shift
• Weekend availability

Supplemental Pay:

• Tips

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location