Barista

Crafty Baristas are the face of our Cafe Program. They are the team member that operates our client cafe service on a daily basis. It is a high-energy role for people who derive positive energy from working with people.

On a daily basis, our Crafty Baristas will report to a dedicated client cafe to perform the below duties:

Customer Service and Equipment Management

• Receive orders in-person and through our online ordering platform, and make drinks in a timely manner
• Provide excellent customer service to create a hospitable environment for clients
• Daily stock of product in all applicable areas of the cafe and merchandise these products to the Crafty Service Creed standard
• Maintain a clean workspace following health and sanitation guidelines
• Perform opening and closing duties, including equipment care and maintenance, and product management

Inventory Management

• Assist with inventory of all Crafty-supplied product in the space on a predetermined cadence
• Assist with identifying slow and fast-moving products, and making recommendations to Account Management based on observations and interactions with clients
• Receive and organize deliveries

Client Communication and Liaison to Client Services

• Build relationships with each client and employees while providing service to their cafe
• Gathering feedback from the client on ways we can improve
• Communicate issues and needs to the Account Management and Field Operations teams on an as-needed basis
• Communicate any outstanding client needs to the Account Management and Field Operations teams
• Communicate with the delivery team when applicable
• Working closely with the Senior Barista on tasks and projects, both long and short term

This role reports directly to the Field Coordinator (Cafe) team.

Who we are:

Crafty's mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work. After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year's time.

At Crafty, we have a diverse, high-powered team, comprised of folks in technology, supply chain operations, field operations, sales, account management, and more. Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!

Who we are looking for:

Your experience:

• 1+ years barista experience working with a full espresso bar.
• Hospitality: working in a service environment that prioritizes the customer experience.
• Customer Service: solving customer challenges on the spot with the end goal of solving for their happiness!
• Reliable: our baristas must be punctual and reliable.
• Flexible: adapting to a less traditional cafe environment and using your skills to navigate unpredictable requests from customers and the Crafty team.
• Prioritization: executing and delegating short-term tasks that require quick turnaround while also progressing on long-term projects.
• Morning person: This is a major must! Shifts can start as early as 6am.

Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required.

You are considered fully vaccinated:

• 14 days after you dose of an accepted single-dose vaccine
• 14 days after you second dose of an accepted 2-dose series
• 14 days after you received 2 doses of any "mix-and-match" combination of accepted COVID-19 vaccines administered at least 17 days apart.

If you do not meet these requirements, you are NOT considered fully vaccinated.

Your proficiencies:

• Social energy - able to build genuine relationships with a consistent customer base
• Respect and care for coworkers - contributing to a mindful and effective team environment
• Consistent and thorough communication throughout the shift
• Strong attention to detail
• The ability to frequently lift up to 15+ lbs, working on your feet, and frequent bending and lifting

What we offer:

Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart hooligans who work incredibly hard and know how to get things done. Building the structure to support our team as it continues to grow will have a tremendous impact in enabling our growth today and shaping the company that we become. Compensation will start at $20/hr + a minimum of $1.50/hr in tips.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.