Bank Operational Risk Officer

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors. In order to further assist our clients in making sound financial choices, Edward Jones is establishing a Utah based Industrial Bank. This bank will offer cash sweep deposits and securities-based lending services to Edward Jones clients in order to enhance versatility of our offerings and engage clients holistically on more of their financial and investment needs in the short, medium and long term.

We are seeking a Bank Operational Risk Officer to join our team in Salt Lake City, Utah.

As part of the Bank's Independent Risk Management second line of defense function, this position will report to the Bank's Chief Risk Officer (CRO).
The role will have accountability for oversight of all non-financial risks including third-party, operational, information systems, cyber, fraud, model, strategic, conduct and reputational related risks. The primary responsibilities include:

• Supervise a team of risk professionals supporting the CRO to build and maintain the Risk Management Framework, programs and culture
• Review and maintain Non-Financial Risk related policies and procedures, and make recommendations for changes to the CRO
• Collaborate with business, functional and risk leaders and colleagues to establish and maintain Risk Appetite Statements and Limits and propose needed adjustments to the CRO
• Monitor and review breaches of established triggers and limits and escalate as required by policy to the CRO and Risk Management Committee (RMC)
• Prepare risk reporting and related commentary to support the RMC
• Collaborate with business and other risk partners (e.g. Compliance, Credit, Legal, Audit) to ensure comprehensive identification, tracking, mitigation, resolution and reporting of risks/issues
• Oversee the process and risk owners in the first line to ensure issues identified are resolved and risks are mitigated according to prescribed policies and programs
• Review non-financial risk policy exceptions and approve or escalate as appropriate
• Oversee Risk and Control Self Assessment (RCSA) process and activities and ensure conformance to established RCSA standards
• Represent Independent Risk Management function in new product approvals, change management processes and risk event and scenario analyses
• Monitor and utilize issue resolution and customer complaint data and analysis to identify and recommend necessary improvements
• Provide credible and effective challenge to business practices, processes, procedures and technology
• Ensure that external events and emerging risks are considered and managed accordingly by the first line of defense
• Ensure business line associates are appropriately trained to manage risks
• Act as a strategic advisor to all functional levels and leaders in the business to ensure risks are properly identified, evaluated and mitigated and continually advocate for a strong risk culture

• Bachelors degree or equivalent business and risk experience required
• Master's degree in business related discipline preferred
• Minimum 5-7 years experience in enterprise, operational, or related risk or control disciplines required
• 3-5 years of experience leading a teams and working within a matrixed environment
• Experience working within a formal Enterprise Risk Management group and implementing and managing with a GRC tool preferred
• Experience working with regulatory bodies including FDIC, State Agencies, CFPB, Federal Reserve Board, etc.
• Recognized risk management professional certification (e.g. CPA, CIA, CRMP, CERA, ORM, etc.) desired

Knowledge, Skills and Abilities

• Broad knowledge and understanding of risks, controls, testing and monitoring
• Proven ability to build relationships of trust, confidence and credibility with senior leaders, peers, executives and regulatory bodies
• Demonstrated understanding and experience with a three lines of defense enterprise risk management model
• Proven ability to influence change across a large organization
• Strong working knowledge of consumer credit and regulatory compliance risks and management in a financial services organization
• Demonstrate effective problem resolution skills and an ability to make independent decisions and provide sound business recommendations
• Excellent written and oral communication and presentation skills

• FORTUNE 2020 – Edward Jones was named No. 7 on the 2020 FORTUNE 100 Best Companies to Work For® list.
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• Edward Jones Ranked No. 6 of the 100 best workplaces for millennials by Great Place to Work and FORTUNE Magazine.
• 2020 Corporate Equality Index – Edward Jones joins the ranks of 680 major U.S businesses that received top marks in the HRC Foundations 18th Annual Scorecard on LBGTQ Workplace Equality
• Edward Jones named a top company for training, ranking No. 25 on Training magazine's 2020 Training Top 125 list – the highest ranking among the financial-services industry!
• Financial services firm Edward Jones has been named one of the 2019 Best Workplaces for Parents by Great Place to Work and FORTUNE magazine. The firm ranked No. 5 on the list of 50 companies, up two spots from last year.
  • The Best Workplaces for Parents list is one of a series of rankings by Great Place to Work and FORTUNE based on employee feedback from Great Place to Work-Certified™ organizations. Edward Jones ranked No. 7 on the FORTUNE 100 Best Companies to Work for in 2019 list, the firm’s 20th appearance on the list. The firm also was ranked the No. 1 Best Workplace in Financial Services & Insurance and the No. 6 Best Workplace for Millennials by Great Place to Work and FORTUNE.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.