Bank Foreign Wire Transfer Specialist (remote Work In Los Angeles, LA)

Funds Transfer Investigator
Los Angeles, CA (100% Remote, but must be able to work on PST hours)
3-Month Contract: Green Card / US Citizen Only

Responsibilities:

• Research, analyze, and respond to internal and external clients and other banks regarding inquiries and discrepancies in wire transfer transactions
• Initiate inquiries with other financial institutions
• Manage a caseload of 5-10 new investigations daily with up to 25+ open cases at any given time and resolve cases within a reasonable timeframe
• Identify recurring problems and issues and make recommendations for possible procedure changes

Qualifications:

• Must possess a thorough understanding of domestic, international, and foreign currency wire processes, operating procedures, and regulatory compliance issues.
• Ability to communicate clearly and professionally at both written and verbal levels
• Ability to identify risk factors and provide alternatives to mitigate
• Ability to provide strong customer service while listening and eliciting information efficiently to resolve complex customer issues
• Must be customer service focused on the ability to respond to requests in a timely manner
• Ability to follow policies, procedures, and regulations set by the organization
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to navigate multiple computer systems, and applications, and utilize search tools to find information
• Intermediate Microsoft Office Suite (Word, Excel, and Outlook) proficiency

Job Types: Full-time, Part-time

Salary: $25.00 - $27.00 per hour

Schedule:

• 8 hour shift

Experience:

• wire transfer: 1 year (Preferred)
• Foreign Exchange: 1 year (Preferred)
• Banking: 1 year (Preferred)

Work Location: Remote