Bakery Clerk

Job Title: Bakery Clerk FLSA: Non-Exempt

Department: Bakery Revision Date: 05/2018

General Function:

As Bakery Clerk, this position will be responsible for reviewing daily orders, preparing & replenishing products in a prompt, efficient and friendly manner. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Reporting Relations:

Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers; Bakery Manager, Assistant Bakery Manager

Direct Reports: None

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store

• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store

• Makes an effort to learn customers' names and to address them by name whenever possible.

• Assists customers by: (examples include)

• escorting them to the products they're looking for

• securing products that are out of reach

• loading or unloading heavy items

• making note of and passing along customer suggestions or requests

• performing other tasks in every way possible to enhance the shopping experience.

• Reviews the status and appearance of the food for freshness

• Reviews orders for the day

• Takes customer orders at the bakery counter

• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.

• Ensures that an adequate food supply is ready and on hand and develops or follows a production list.

• Anticipates product needs for the department on a daily basis

• Prepares, finishes, and replenishes product as necessary.

• Pulls product from cooler/freezer to prepare for baking

• Checks in product, puts product away, and may review invoices.

• Runs the department registers and receives payment, makes change, etc., where applicable.

• Removes trash in a timely manner.

• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

• Adheres to company policies and individual store guidelines

• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Washes dishes as necessary.

• Orders product and supplies as necessary.

• Prices products for customers as necessary

• Delivers orders as needed.

• Assists in other areas of store as needed.

• Performs other job related duties and special projects as required

Education and Experience:

Less than High school or equivalent experience and six months of less of similar or related work experience.

Physical Requirements:

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects

• Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting and recording.
• Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Working Conditions:

The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, electrical shock and temperature extremes.

Equipment Used to Perform Job:

Standard tools and equipment used in a bakery environment including mixers, ovens, wrapping, label printer, cash register, telephone, dishwasher, bread slicer, electric knife, microwave, airbrush, and copy cat.

Contacts:

Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.