Background Verification Specialist

Background Verification Specialist

Full time, Monday-Friday, 40 hours week

Local Candidates only

CriminalRecordCheck.com is an accredited provider of background screening services. Our risk management solutions are important tools for making critical decisions in today's business environment. Our Mission is to provide straightforward and diligent employment screening solutions and background investigation services with honesty and integrity while maintaining the highest level of customer support and satisfaction.

The Background Verification Specialist is responsible for conducting verifications in compliance with CRC and client requirements. This includes verification of professional credentials, employment history and education verifications. All verifications are conducted via internet, phone, email, and/or fax, in complete confidentiality.

Required Qualifications

• High School Degree or GED Required.

• 1-2 years of RECENT Call center experience via phone, email or fax.
• Fair Credit Reporting Act Certification a plus (FCRA)
• Typing speed requirement is 45 wpm (this will be tested)
• Experienced working from home in a previous job, preferably working on a remote based research team
• Technologically savvy and comfortable with communication tools such as MS Teams, Zoom, Microsoft Office, and phone use.
• You must have a private permanent home office space to work in (this is subject to our approval), with highspeed internet and ethernet cable

Primary Responsibilities

• Review and capture internet content including, but not limited to verification of professional credentials, third party employment history, and education verifications.
• Manage inbound/outbound calls for employment, education, reference and licensing verifications.
• Maintain effective records of all calls handled.
• Ensure all verifications are followed up on in a timely manner.
• Data review and quality assurance of all information obtained for verifications.
• Maintain, if not exceed, client expectations and service level agreements.
• Proper grammar and business writing to maintain professional reports.
• Other duties as assigned.

Knowledge, Skills & Abilities:

• Professional appearance and manner
• Excellent written and verbal communication skills
• Ability to work independently, and as a part of a team
• Strong time management skills, able to meet strict deadlines
• Must be organized, logical, and able to follow directions
• Must be able to maintain detailed, confidential, accurate records
• Computer literacy, specifically MS Word, MS Excel and Outlook for Windows
• Phone etiquette with the ability to initiate and receive calls and faxes
• Ability to handle all assignments with discretion and confidentiality

Working Environment

• Requires a permanent private office area with a desk, ethernet cable and high-speed internet. CRC provides the necessary equipment such as computer, monitor, etc. Prior approval of workspace must be obtained prior to installation of company supplied equipment.
  
• This position is full-time, 40 hours week, 8 hours a day, Monday-Friday, with flexible hours between 7:30 am and 6pm, with occasional additional hours including Saturday or Sunday.
• All new hires start at $13.50/hr
• Must be authorized to work in the US
• Must have reliable transportation to physical office in Raleigh, NC
• After a successful 90 day introductory period, CRC offers access to medical, dental and vision benefits, as well as PTO and paid holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.