Avaya Call Center Specialist/Programmer

Currently, RG is looking to hire a Call Center Specialist/Programmer to support a premier telecom client in Washington, DC. On a daily basis, the programmer will support a high-volume VoIP rollout, configuring Avaya solutions and programming in System Manager and Session Manager. The Call Center Specialist/Programmer will be responsible for a Lab environment, as well as the Staging Center that will support the Enterprise VoIP rollout. The Call Center Specialist/Programmer will also support moves, adds, and changes on an as-needed basis for various upgrades and configurations of existing VOIP and Avaya systems, including, but not limited to Communications Manager, Session Manager and Avaya Aura Messaging and CC Elite Contact Centers. The Call Center Specialist/Programmer will also assist in developing deployment guides to identify and capitalize on efficiencies in the Enterprise VOIP Rollout.

A Consultant is an exempt customer-facing business professional that provides a variety of information directly to customers for their ongoing programs, new initiatives, strategic planning, and measurement/evaluation in one or more of RG's solutions. They possess excellent customer service skills, remain current on industry trends, value team work, and have a wide range of interpersonal skills.

To be successful in this role, all candidates must meet the below qualifications to be considered.

• BA/BS Degree (additional experience may be substituted in lieu of degree with client permission)
• 8+ years of Telecommunications experience (specifically with Avaya VOIP systems and SIP)
• 6+ years of Avaya software troubleshooting and support
• Strong SIP UC/CC architecture understanding
• Avaya Certifications
• Active Top Secret clearance (US Citizenship required)

Physical Requirements & Disclaimer:

Sedentary work: Exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally and all other sedentary criteria are met. EOE, including disability/vets

At Robbins-Gioia (RG), we provide management consulting, managed services, and JFAST software. Our management consulting services combine leading-edge capabilities in management and technology with a seasoned understanding of our clients’ missions. Our managed services help our clients maximize their technology investments by providing experienced professionals that complement our clients’ strategy and operations. Our JFAST software is a suite of tools that perform advanced planning and scheduling operations and is the most capable intelligent scheduling platform for complex, mission-critical applications.

Headquartered in Alexandria, VA, we partner with our clients to test and refine every solution to meet their exact needs. We take pride in tackling complex management challenges with fresh and innovative insights and in transforming our clients’ vision into reality.