Automotive Service BDC Representative - Mercedes-Benz Of Atlanta South

Come join one of the largest privately-owned family of dealerships in Georgia at Jim Ellis Automotive Group, where you can always expect the best!

Whether you are just starting in your career or are an experienced BDC Representative, Jim Ellis is the place for you! We have a hands-on management team to help you grow & succeed all while earning the pay you deserve. Keep reading to see how you can join our team at Mercedes-Benz of Atlanta South today!

What Jim Ellis has to Offer You:

• Weekly pay checks + monthly bonuses based on performance
• Employee discounts on products, services, and vehicle purchases
• 5-day Work Week + Closed on Sundays
• Employer-Paid Holidays + Paid Time Off
• Employee Referral Program of up to $500 per referral
• Medical, Dental, and Vision Insurance
• 401k plan with company match contribution
• Provided lunch on Saturdays
• Career advancement opportunities and promotions from within
• Paid Training
• Long-term and Short-term Disability
• Employee Assistance Program
• $10,000 company-paid life insurance for full-time employees (additional coverage available)
• Continued Education with Dale Carnegie and DeVry University
• Charity and Community Outreach Opportunities

Your Responsibilities & Essential Job Duties:

• Answer a high volume of incoming calls from customers to schedule appointments
• Initiate customer outreach/outbound calls regarding service needs and available offers in order to establish service appointments
• Respond to customer inquiries and questions both by telephone and email
• Research required information using available resources
• Troubleshoot problems and provide information on status of repairs
• Provide customers with vehicle and service information as appropriate
• Accurately enter new customer information into system
• Verify and update existing customer information
• Identify and escalate priority issues
• Make follow-up customer calls
• Document call information according to standard operating procedures
• Route calls as appropriate and per procedure
• Complete all Leads in compliance with set guidelines
• Perform other duties as assigned by management

Job Requirements & Qualifications:

• High school diploma or equivalent preferred
• Detail Oriented
• Highly Organized
• Ability to work well independently and with others
• Ability to multi-task in a fast-paced environment
• Strong computer skills and ability to navigate/enter data into established databases
• Punctuality is a must
• Must be authorized to work in the US
• Must have a valid Driver’s License with clean driving record
• Minimum of 18 years of age
• Excellent written and verbal communication skills

Why Jim Ellis?

Jim Ellis Automotive Group is a family-owned and operated company with over 50 years of experience in the automotive industry. Our guiding principle is to be the best automobile retail organization for the franchises we represent in the communities we serve. With the help of our employees, we strive to provide the best quality in the areas of vehicle sales and service for all clients and prospects. With your help, we can continue to enhance our long-standing reputation of fostering a family atmosphere that generates highly-satisfied customers and employees. Selling and servicing vehicles is what we do, but taking care of people is who we are!

Apply now!

We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include background check, drug screening and MVR.

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Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location