Automotive Service Advisor

7134 Jonesboro Road, Morrow, GA 30260

Heritage Cadillac was founded in 1991 and is based upon the core principles of customer service, quality vehicles, honesty, integrity, and community service. We have attained Cadillac's highest honor of Master Dealer numerous times and consistently rank among the top dealers in customer satisfaction.

Heritage Cadillac has consistently given back to the community from the beginning and still is today even more than ever! We are family owned and operated and dedicated to helping make our community a better place.

Heritage Cadillac Mitsubishi is growing, and we need to hire an experienced Service Advisor/Writer. We value our employees and invest in their success.

We offer:

• Pay will be based on experience
• Paid Vacation
• Health Insurance
• Dental and Vision Plans
• 401(k)
• Full-time position
• Career advancement opportunities

Responsibilities – Service Advisor:

• Schedule appointments for service/maintenance/recall work
• Greet customers and inspect their vehicle
• Advise customers about necessary/suggested services and costs
• Follow the status of the customer's vehicle from service bay entry through completion of work
• Keep customers informed of any changes that occur
• Upon completion of work, review work order with customer to assure all concerns are addressed
• Provide a completely satisfied customer experience

Qualifications/Requirements – Service Advisor:

• Service Advisor/Writer experience is required
• Prior dealership experience is a plus
• General knowledge of vehicle mechanical operations is preferred
• Good customer service and communication skills
• Works well in a fast-paced environment
• Professional appearance and a positive attitude
• Good work ethic and computer skills
• Valid driver's license and good driving record
• Please upload your resume and complete our online assessment for immediate consideration.
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screen.

We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.