Associate Surety Solutions Representative

About Us
We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company. Our insurance subsidiaries are rated A+ “Superior” by AM Best company and A “Strong” by Standard & Poor’s. Check out our strong financial track record here .

The RLI Surety team is growing and we are looking to hire an Associate Surety Solutions Representative to work in our Peoria, IL headquarters. In this position, you will be responsible for a variety of duties primarily focused on supporting our underwriting teams and providing great service to our agent and broker partners. The position provides a healthy mix of both individual contribution and team collaboration, so is eligible for a hybrid schedule once training and job performance has been established.
If you like the rewards and challenges involved with working hard, solving problems and learning new things, then this is a job to consider. Surety experience would be ideal, but not required. (If you have experience with general insurance, financial services or related industries that’s great, we can train you from there.)
Interested? Please complete the application – we look forward to talking with you!

Position Purpose
Under general supervision, promote the business goals of the RLI surety segment by providing exceptional service and solutions to our bondholders, producers and underwriters.

Principal Duties & Responsibilities

• Confer with customers (bondholders, producers, underwriters) by telephone,

e-mail or web chat in order to provide assistance with surety business needs.
Examples would include:

• Helping our agents to learn and navigate our bond transactional systems.
• Assisting with bond fulfillment and related status inquiries.
• Guiding our agents through basic bond knowledge questions and interacting with our underwriters to provide the best solution.
• Contribute to our team culture goals of being passionate customer service leaders. We don’t just solve problems, we create exceptional and memorable service experiences that generate customer loyalty and drive repeat business.
• Participate in maintaining customer relationship management information and bond information for the organization.
• Participate in maintaining service & support knowledge that improves the team’s responsiveness and affords self-service opportunities for our customers.
• Assists with special projects and other duties when needed.

Education & Experience
Requires a high school diploma or its equivalent and basic experience in a similar field or position. Experience working in a call center or contact center environment preferred. Experience working with insurance or surety products preferred.

Knowledge, Skills, & Competencies

• Ability to interact professionally and work well in a high-performance team environment.
• Ability to communicate effectively in all mediums to include phone, e-mail, and in person.
• Ability to work independently, and perform quality work within deadlines.
• Ability to develop and maintain procedures.
• Ability to multi-task.
• *Must be proficient with Microsoft Office Programs, E-Mail and Phone Systems.

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Personal & Professional Growth
RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:

• Nationwide employment opportunities
• Training & certification opportunities
• Tuition reimbursement
• Education bonuses

Diversity & Inclusion
Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.

RLI is an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Total Rewards
*At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

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Financial Incentives

• Employee stock ownership plan (ESOP)
• 401(k) — automatic 3% company contribution
• Annual discretionary 401k and ESOP profit-sharing contribution (up to 15% of base salary)
• *Annual bonus plans

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Work & Life

• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• *Employee assistance program

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Health & Wellness

• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x Base Salary for Group Life and AD&D insurance
• Voluntary life insurance for purchase
• Critical Illness & Accident insurance
• Short-term and long-term disability benefits

Job Type: Full-time