Associate Manager, Operations And Communications

Overview: The Associate Manager, Operations & Communication will create an internal support/service from Home Office to the Field. This individual will partner with the Senior Manager to develop a forward thinking process of driving the storeline business through consistency, simplification, and standardization of communication and workflow. The Associate Manager, Operations & Communication will provide a feedback loop to ensure the field organization input is heard, reacted to, and acted upon.Responsibilities:

• Establish and maintain effective communications throughout the SPARC Brand stores with regard to newsletters, directives, contest management, and incentive programs.
• Responsible for all aspects of store line contests and incentive programs, from initial development and coordination through tracking winners and prize distribution.
• Contribute to and edit storeline weekly newsletter and merchandising directives.
• Review and revise procedures for written and verbal communication to and from the field.
• Compile and distribute survey results.
• Develop sales and service recognition programs for field employees.
• Challenge and energize the field organization by creating a store support mentality.
• Develop communications guidelines for all “events” at the store.
• Develop policy/procedure information for storeline.
• Coordinate and assist in production of manual/visual presentations for storeline meetings and conferences.
• Compile and distribute monthly store productivity reports.
• In partnership with the Senior Manager, contribute to the training and development of Assistant Managers.
• Oversee cross-functional initiatives in a project management role in concert with the Senior Manager.

Qualifications:

• Bachelor’s Degree in a related field and 2-3 years of experience
• Strong multi-tasker with an ability to balance short and long term objectives
• Strong written and verbal communication skills
• Proficient in Microsoft Word, Excel and PowerPoint; working knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Effectively partner with cross-functional teams as well as all levels of the organization
• Demonstrated creative thinker
• Writing samples will be required
• Foreign language a plus