Associate IT Support Services Analyst

Description

HOW WE'RE MAINTAINING A SAFE WORK ENVIRONMENT

These are some of the ways we're maintaining a safe work environment at Simpson Strong-Tie.

• Sanitizing: Increased cleaning and disinfecting of facilities
• Temperature Testing: Regular temperature testing
• Hand Sanitizer and Wipes: Providing hand sanitizer and wipes throughout our facilities
• Face Coverings: Providing face coverings for employees
• Social Distancing: Maintaining 6 feet of distance
• Limited Guests and Vendors: Limiting guests and vendors to those who are essential only
• Extended Sick Pay: Encouraging employees to stay home when sick
• Travel: Banning the use of public transportation for business purposes, when possible

BE A MAKER

At Simpson Strong-Tie, there’s a common thread connecting the people who work here: the drive to make things better and figure out how to get it done. We call it the Maker mindset. For over 60 years, our employees have fostered a collaborative workplace where people are engaged in creative thinking from the first day on the job onward. No matter what role you’re in — from production, to sales, to engineering — you’ll contribute to the growth and success of the company by having a Maker mindset.

When you think of the best a family has to offer — support, collaboration and respect — that's what we value. When there's a win, we'll cheer you on. When there's a snag, coworkers step in to help you out. Working on solutions together is just the way we do things here, and that creates an atmosphere that often feels like home.

You'll work alongside talented, passionate, dedicated, humble and genuinely kind people who are all contributing to our shared mission: to provide solutions that help people design and build safer, stronger structures. It's this mission and our strong people-focused values that have made Simpson Strong-Tie a unique place to work — a place where you can connect, create and build your career. We invite you to learn more about our culture and why our employees are our most loyal customers.

YOU

You want to be an important member of a strong team of other makers who take pride in their work and support each other.

As an Associate IT Support Services Analyst, you will be responsible for the on-site IT support of Simpson Strong-Tie’s Pleasanton, CA office. You will be providing Level 1 & 2 support of IT issues with user applications, systems and network devices is the primary focus of this role.

If career growth is important to you, we not only know how to help you with that, it’s what we love to do: https://youtu.be/PUqzuWryYcU.

WHAT YOU’LL BE DOING (% of Time)

Address internal employees’ IT related issues and requests, follow up with employees on open incidents and requests and document support efforts in the service desk systems. (50%)

Install, monitor and maintain user workstations, operating systems and applications. (25%)

Suggest and implement Helpdesk/IT support process improvements. (10%)

Assure compliance with internal controls related to particular IT functions. (5%)

Write knowledgebase articles of solutions and “how to” information for users and IT Technicians. (5%)

Administer and maintain network security access. (5%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:

• Bachelor’s degree in related field preferred

• Microsoft Certification preferred

• Cisco Networking Certification preferred

• ITIL Certification preferred

• 1 year experience demonstrable Windows operating system and MS Office expertise.

• 1 year experience Microsoft Active Directory environments and in applying application security therewith.

• 1 year support of basic network infrastructure including LANs, WANs and WiFi.

• 1 year experience Microsoft Server support.

• 1 year managing medium to large projects from planning to fulfillment.

• Self-Management: Display a high level of initiative, effort and commitment towards completing assignments in a timely manner.

• Teamwork: Build and sustain cooperative working relationships.

• Attention to Detail: Achieve thoroughness and accuracy when accomplishing a task.

• Self-Management: Manage multiple projects and completing priorities.

• Problem Solving: Identify options for solving a problem and evaluate the strengths and weaknesses.

• Speaking: Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Writing: Write in a clear, concise, and organized manner for the intended audience.

• Customer Focus: Quickly and effectively, solve customer problems.

Travel

This position requires domestic travel up to 15% of the time.

Work Status & Location

This full-time, non-exempt position is located in Pleasanton, CA.

Relocation

Relocation is not available for this position.

In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law.

Please note all job offers are contingent upon a successful background investigation and drug test.

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