Associate Implementation Consultant

About Sidekick Solutions
Sidekick Solutions is an independent software consulting firm, specializing in social services case management software, specifically Apricot and Penelope. We help nonprofit and public sector organizations set up, streamline, and make the most of their software with a range of professional services for implementation, reporting, data migration, system integration/automation, and database audit/cleanup. In short, we help those doing good, do even more towards greater impact in their communities.

Sidekick Solutions is a fully remote/virtual company, with employees from coast to coast.

Job Description / Responsibilities
We are seeking candidates with a combination of people and technical skills who desire to enable organizations to increase their social impact in the communities they serve through improved technology.

Under the mentorship of a Senior Consultant, you will:

• Assist implementations of case management software
• Learn Sidekick Solutions methodology to deliver end-to-end solution design to meet, and exceed, client expectations
• Become a subject matter expert in Apricot and Penelope
• Draft user guides for client builds
• Engage with clients via email, phone, and virtual meetings
• Nurture client relationships to ensure appropriate attention to their needs
• Provide project management, including: gathering and organizing discovery materials, scheduling meetings, meeting follow-up, budget and timeline management, and weekly status updates
• Demonstrate critical thinking by listening to client needs, asking probing questions, and delivering appropriate solution recommendations
• Be a proactive problem solver and curious learner, constantly seeking to improve your knowledge and capabilities
• Be responsible for monthly production-based goals, achieving a 35% billable utilization rate within 90 days

Skills / Qualifications

• Client facing experience as SaaS technical consultant, client success, software support, Business Analyst, or other technical SaaS roles
• Work experience in the social services/community services sector (preferred)
• Strong project management and organizational skills; we use Asana and Harvest/Forecast software to manage projects
• Confident client-facing demeanor comfortable with unknowns/not knowing the answer
• Experience with case management software (preferred)
• Database design, build, and administration capabilities (preferred)
• Outstanding written and verbal communication skills with aptitude for exceptional customer service
• Able to manage performance targets for billable time worked and organize a weekly workload to achieve targets
• Able to manage multiple projects and deliverables simultaneously and deliver accurate recommendations that support client success
• Comfortable working from a home office while using conferencing tools to connect with colleagues and clients across time zones
• Flexibility to occasionally work outside of core business hours to accommodate clients in different time zones

Compensation / Benefits

• Compensation dependent on experience
• Performance-based bonuses
• Reimbursement for your technology and office costs
• Company-sponsored professional development, training, and certifications
• Health insurance, retirement match, PTO, Holidays, and Sick Time

To Apply
Please include resume and cover letter/statement of interest with application

Job Type: Full-time

Pay: $65,000.00 - $92,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Our entire company operates remotely

Experience:

• SaaS: 1 year (Required)
• non-profit: 1 year (Required)
• Project implementation: 1 year (Required)

Work Location: Remote