Associate Director; Technical Operations

Job Description

Subject to applicable law, all prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19 or intend to be vaccinated for COVID-19 by November 1, 2021, or qualify for a medical or religious accommodation to this vaccination requirement. Hired candidates who are not vaccinated by November 1, 2021, and who have not been approved for a legally-required medical or religious accommodation will be subject to disciplinary action up to and including termination of employment, subject to applicable law.

The Associate Director, Technical Operations within GCTO is developing and managing technical solutions required to deliver information to customers across Global Clinical Trial Operations (GCTO) while ensuring a positive user experience.

• Partners with stakeholders across the organization to coordinate the needs of the business to ensure the appropriate systems and tools are selected.

• Develop and implement a plan that will identify and fix system and reporting issues, in a timely manner minimizing disruption to users.

• Promote continuous improvement methodology in the way MAP delivers dashboards and reports. Continually assess opportunities to improve, simplify and optimize the metrics platform for all customers.

• Assist strategic Business Intelligence initiatives related to Information Technology.

• Identify smarter ways to identify anomaly, automated pattern identification, and data remediation. Ensure all tools, including dashboards and reports, are designed in a way that ensures a positive user experience.

• Mentor junior staff in best practices related to metrics development, prioritization, and work direction. Foster a motivated staff base.

• Manage direct reports including performance and development plans.

• The role should demonstrate appropriate company Leadership Standards.

Education Minimum Requirement:

• Bachelor’s Degree in Computer Science or related field; Master’s degree in Computer Science or related field preferred

Required Experience and Skills:

• Ability to lead project teams throughout all phases of the Business Intelligence/ Software Development Lifecycle (SDLC) with a deep understanding of SDLC and Agile methodologies

• Strong proficiency in Project and Program Management, with six or more years of IT project management, guiding projects through implementation and ongoing support; including resource management.

• Strong communication (written and oral) skills with ability to influence at all levels of the organization.

• Extensive validation skills of the gathered data for veracity (quality), consistency, and completeness

• Knowledge of Database concepts (ie Sql, MySql, Oracle, SAS, Amazon AWS/Redshift)

• Possess the desire and drive to partner and continuously improve PMO processes, methodologies, tools, systems, templates, etc.

• Demonstrated ability to analyze and define business problems, develop business cases, and advise business owners on managing risks.

• Fostering a work environment based on trust, sharing and partnership by building strong relationship internally/externally

• Strong organizational, time management and project management skills

• Solid analytical skills (data interpretation and assessing impact on processes)

Preferred:

• Familiarity with regulated environments (GxP, FDA)

• Knowledge with software development lifecycle methodologies

• Ability to direct the work of others

• Ability to work in a team environment

• Ability to manage third-party vendors and development partners in a global environment

• Ability to manage through complexity and ambiguity along with competing priorities.

• Strong understanding of how to use Clinical Trial Management Systems, and analytic tools such as Spotfire, Qlik, Tableau, PowerBI as well as modelling and planning tools

• MS Office 2010 (PowerPoint, Excel, Word, Project and Access)

• Software development processes & methodologies (inc. SDLC, Agile, Waterfall)

We are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we “follow the science” that great medicines can make a significant impact to our world. We believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

MRLGCTO

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

Requisition ID:R139502