Associate Customer Technology Consultant

Company: FedEx Services
Job Title: Associate Customer Technology Consultant
Job Requisition Number: RC478862
Category: Information Technology
Pay Type: Exempt
Locations:
Baton Rouge, Louisiana 70816
United States

Lafayette, Louisiana 70508
United States

Harahan, Louisiana 70123
United States

Covington, Louisiana 70433
United States
Job Summary:
Under close supervision, serves as a central point of contact for a defined internal/external customer base to consult, implement and address problems with customer's on FedEx automation portfolio and/or FedEx deployed technologies. Responsible for installation and optimization of company's software products and systems at customer sites within an aligned territory. Provides solutions and serves as liaison between business customers and technology development. Special projects as assigned.

Abilities/Knowledge/Skills Considered a Plus:

• Strong ability to actively listen, communicate and collaborate with customers
• Ability to analyze and consult on end-to-end supply chain technology solutions
• Experience and/or understanding of E-Commerce applications, marketplaces, and integrators
• Knowledge of cloud-based applications and architecture
• Strong presentation and organization skills are essential
• FedEx operational experience is preferred
• Strong project management and time/territory management skills
• Strong follow-up skills
• Understanding of general business applications and services (ERP, order life-cycle management)
• Takes initiative and accountability for results by researching, escalating, and resolving complex issues
• Ability to effectively collaborate with internal business partners
• Knowledge of RESTful APIs, web services, XML/JSON
• Experience in programming (VB is preferred, other languages such as Java, Python, and C/C# are acceptable)
• Experience with SQL, ODBC, and database integration
• Experience with working in Windows 10 and Windows Server environment
• Experience with Networking and client-server technology

Minimum Qualifications:
Bachelor's Degree in computer science, computer engineering, or information systems and/or equivalent formal training or work experience. A related Master’s Degree equals two (2) years experience. More advanced degrees may offset experience requirements.

Domicile: This position will be domiciled in Baton Rouge, LA, Covington, LA, Harahan, LA or Lafayette, LA.

Remote Work: The ability to work remotely within the United States may be available based on business need.

Relocation: Relocation assistance may be available based on business need.

Application Instructions/Deadline:
Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.
Wednesday, February 16, 2022

FedEx. Where now meets next.

Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.

FedEx inspires its more than 570,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.

FedEx has been recognized on many different lists both for business success and for being a great employer:

• Fortune "World’s Most Admired Companies" – 2021
• Forbes "Best Employers for Diversity" - 2021
• LinkedIn "Top 100 Companies" - 2021
• TIME "100 Most Influential Companies" - 2021
• World HRD Congress "Best Gender Equality Workplace" – 2021
• InsiderPro ComputerWorld "Best Places to Work for IT" – 2021

FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.

FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.