Associate Consultant

Professional Services Consultant:

Accuity offers a suite of innovative solutions for payments and compliance professionals, from comprehensive data and software that manage risk and compliance, to flexible tools relating to payments. With deep expertise and industry-leading data-enabled solutions, from Fircosoft, Bankers Almanac and NRS brands, our portfolio delivers protection for individual and organization reputations. Part of The RELX Group, one of the world’s leading business information and data providers, Accuity has been delivering solutions to banks and businesses worldwide for almost 200 years.

As part of the consultancy team you will deliver Accuity solutions internationally to clients in banking, insurance and fortune 1000s, building enduring relationships with these clients and acting as the gateway between the internal product team and the client’s compliance and IT departments. You will help external clients understand our compliance and risk software solutions and integrate these into their IT or systems infrastructure.

You will be involved in interesting and challenging, client-facing work, with responsibility for some or all phases within the project life cycle, including: data analysis, implementation, training and ongoing client relationship management.

Location & Travel

The role is based in our [location] office. As this is a client-facing role, you will frequently be based on client site, and regular travel is part of the job, up to 50% of your time.

The Team

You will be part of the [name of region] Professional Services team, working closely with our Product Technology, Sales and Product Management teams. The Professional Services team is recognized for its passion and professionalism, with a fun, energizing and fast-paced work environment.

The role will report into the [job title] ,and collaborates closely with other Professional Services team members on client projects.

Responsibilities

Implementation and configuration:

Deliver, install and configure all applications to specified requirements and provide technical training and transfer of knowledge

Troubleshoot client issues during implementation

Maintain strong client relationships through regular close contact

Organize and execute technical health checks and audits for clients

Own and coordinate quality reviews – escalating issues appropriately and prioritizing activities

Functional consulting and data analysis:

Using your understanding of compliance and sanctions risk management, provide advice and support to clients on compliance and risk regulations, systems and processes

Investigate and analyze client business activities and processes to make them more efficient and compliant through the use of Accuity products

Conduct workshops to gather and analyze client requirements and recommend solutions

Understand client use cases and requirements and apply best practice to client implementation

Identify, analyze and interpret trends or patterns in complex data sets

Ensure the integrity of project data, including data extraction, storage, manipulation, processing and analysis

Perform the functional customization of the solution

Train end users on the new systems and processes

Create and deliver ad-hoc reporting as well as automating on-going reporting to meet client needs

Manage project prioritization, planning and tracking to ensure quality and timelines of deliverables to the client are met

Qualifications:

You are likely to be successful in this role if you have:

A Bachelor’s degree; a Science based degree is preferable

Experience in either a data analysis role or technical role involving product support and/or implementation

And if you are:

An intelligent, inquisitive professional with a passion for technology

Client focused, with a strong desire to meet client needs

Prepared to undertake regular (international) travel

Key Skills

You will possess the following technical skills:

Knowledge of Unix and Windows Operating Systems

Knowledge of RDBMS and SQL

Knowledge of Application Servers Deployment (Apache Tomcat)

Strong MS Office expertise, especially Excel

Analytical, problem solving and troubleshooting skills

And you can demonstrate great organizational and interpersonal skills:

Collaborative and supportive, enjoying a team-based environment

Strong communication, presentation and influencing skills

Excellent organizational skills, prioritizing a dynamic workload

Highly motivated, with energy and initiative

Other skills that are also desirable:

Knowledge of scripting languages (Python, C#, VBA)

Experience with technical implementations

Affinity or experience within the Compliance domain: CTF (Counter Terrorist Financing), AML (Anti-Money Laundering), or KYC (Know Your Customer)

Experience of working in a multi-national and multi-cultural environment

Fluency in one or more languages, in addition to English

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.

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