Assistant Service Manager

The Assistant Service Manager (ASM) position is for the energetic individual who is looking to have a career in the automotive repair industry, providing support to the Service Manager while leading a team of service sales associates and shop associates to achieve company performance goals.

Position Summary

Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards. This position has been designated as a safety-sensitive position.

Duties & Responsibilities

• Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
• Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
• Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.
• Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.
• Effectively communicates with all store associates, management, and customers.
• In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.
• Key holder and responsible for basic and detailed opening and closing responsibilities.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent required.
• One year of experience in automotive service environment.
• Valid Driver's License .
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
• Acted as a work lead or supervisor previously.
• Ability to exercise judgement and to work independently.
• Strong customer service skills.
• Ability to handle difficult customer situations.
• Comfortable utilizing up-sell techniques.
• Strong cash handling skills, including the use of POS systems.
• Strong verbal communication skills.
• Demonstrated consistency, accuracy and follow-through.

Ability to work Days, Nights, Holidays and Weekends.

Why Choose Ichan Automotive?

• From GST to master technician and every level in between, Pep Boys has the training, people, and plans in place to get your automotive service career on the right path. With more than 9,000 service bays in 35 states and Puerto Rico, opportunity is just around the corner.**
• We offer certification reimbursement, PTO, 401k, and have an intense interest in internal employee advancement.**
• With extensive training, defined opportunities, and an unwavering commitment to our employees, every position at Pep Boys and Auto Plus has a growth path. It’s not a job; it’s your career. **

Job Type: Full-time

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift

Experience:

• Customer Service: 5 years (Preferred)
• Automotive service writing: 2 years (Preferred)

Work Location:

• One location

This Company Describes Its Culture as:

• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Company's website:

• https://recruiting.adp.com/srccar/public/RTI.home?c=1153251&d=PepBoysCareerSite&r=5000665441206&_fromPublish=true#/

Company's Facebook page:

• https://www.facebook.com/IcahnJobs

Work Remotely:

• No

COVID-19 Precaution(s):

• Sanitizing, disinfecting, or cleaning procedures in place