Assistant Ridge Room Rooftop Tavern Manager

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Overview:

The Restaurant Supervisor safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their dining experience so that they will tell others and become a loyal customer. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you. In addition to acting as Manager On Duty, this position will oversee bar inventory and FoH scheduling, and may require occasional bartending shifts.

This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.

Additional Information:

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values: Fun, Accountability, Concern for Others, Continuous Improvement, and Trust. Our values are at the center of everything we do. We use them as guides to make decisions and chart our course on a daily basis.

Job Duties & Responsibilities:

• Assist in training, coaching, and role modeling for New Hires (provide positive and constructive feedback)
• Maintain par levels of wine, beer, liquor and bar supplies
• Maintain cleanliness, upkeep, organization and maintenance of the restaurant space
• Communicate standard operation procedures to staff to assure quality and consistency of service
• Up-sell/suggestively sell food and beverages by describing each item in an appealing way to increase check average and broaden guest experience
• Assure needs of guests are continually being met in a courteous and professional manner throughout the duration of their visit
• Maintain food and beverage control (i.e., liquor portion control, age verification); follow guidelines and practices outlined in TIPs training
• Know menu, menu prices, composition of food and beverage menu items; be familiar with all daily specials with proper plating procedures and restaurant promotions
• Follow alcohol awareness procedures for preventing and handling intoxicated guests
• Support FoH staff whenever and however necessary
• Handle house bank and follow all cash handling procedures
• Reconcile and balance all sales transactions at the end of each shift; generate closing reports
• Perform opening & closing work as requested

Skills Required:

Leadership, problem-solving, and basic computer skills; ability to share knowledge and teach others to perform tasks, high level customer service, effective communication with guests and team members, able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure

Experience / Education:

Server/bartender experience, supervisory experience preferred; must be of legal age to serve alcohol; high school diploma and/or equivalent work experience

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.