Assistant Property Manager - Maintenance Coordinator

RESPONSIBILITIES

Maintenance Management

• Manage multiple independent contractor maintenance vendors to efficiently maximize completion of tenant generated work order requests, unit turns, renovations, preventive maintenance, and other projects as necessary
• Manage maintenance support staff to aid in completion of maintenance department responsibilities
• Manage efficient material purchases of vendors by accurately estimating needs of each individual job.
• Complete former tenant security deposit refunds in adherence to state and local law
• Update operational procedure and process manuals, as necessary
• Recruit and train vendors, as necessary
• Analyze, interpret, and verify accuracy and validity of vendor submitted invoices
• Keep apartments and buildings well-maintained, and tenants happy, through regular on-site inspections and building upgrades
• Provides management with unit and common area renovation suggestions based on available competing offerings
• Reviews photos of vacant apartments when completed by maintenance personnel or vendors to ensure they are clean and ready to show
• Maintains and monitors a viable Wait List of qualified perspective residents, as well as internal transfer lists, minimizing vacancy loss
• Reviews all applicant submitted rental applications for accuracy and completeness
• Manages and supports resident managers in their roles

Tenant Relations

• Promotes harmonious relations among residents, staff, vendors, and persons of the larger community
• Completes tenant feedback surveys to determine tenant needs and concerns so that they can be properly considered and addressed
• Develops a sense of community among property residents by maintaining good resident-to-resident relationships, staff-to resident relationships, staff-to-staff relationships, and nurturing positive interactions and activities at our properties
• Engenders goodwill with tenants and drives positive online company and building reviews

Administrative

• Manages the day-to-day administration of the property office, including answering telephones during normal business hours; interacting with residents in a courteous and professional manner; sorting, distributing, opening and answering mail daily; coding invoices daily; and handling resident inquiries and concerns. Ensures the office is clean and well organized, and that it and the staff are presentable to the public.
• Exercises common sense, good judgment, consistency and self-control in day-to-day contact with residents and in other business-related matters.
• Ensures consistent application of property rules and regulations, lease and lease addenda.
• Collects, analyzes and reports the statistical data as requested to provide an accurate and current assessment of the property and its needs.
• Attends trade association meetings and seminars to keep up to date on trends and changing conditions, as requested and/or required by Management.
• Communicates all problems and resolves them or make recommendations to Management for resolution.

QUALIFICATIONS

• Bachelor’s Degree, Associate Degree or certificate of completion from a trade school required; or commensurate education and experience. Top 50 university preferred.
• Two to five years of property management, general leasing, or general marketing experience
• One to three years of prior experience supervising a team of multiple staff members
• Demonstrated proficiency using Microsoft Office Software (Word, Excel) and G Suite (Google Docs, Google Sheets)
• Basic mathematical skills (e.g. add, subtract, multiply, divide, calculate percentages, etc.)
• Proficiency in reading, writing, and speaking English
• Ability to work in a fast-paced environment with ability to prioritize assignments to meet deadlines
• Demonstrated ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and regulatory agreements.
• Demonstrated ability to communicate effectively in person, via phone, and in writing with the site staff and internal partners, external vendors, and groups of residents.
• Ability to take direction to complete assigned tasks independently, and ability to meet deadlines using demonstrated time management skills.
• knowledge and familiarity with legal/ para legal work specific to property management
• Ability to quickly diagnose the root cause of failures and suggest appropriate solutions
• Knowledge of California, San Francisco and Oakland rental control and housing laws
• Supervisory construction management and/or extensive construction/maintenance knowledge and experience- preferred but not required
• Knowledge of proper construction and repair techniques and procedures
• Knowledge or ability to understand and communicate building codes to vendors
• Interpret plans and communicate/coordinate with City building inspectors
• Knowledge of construction/permit requirements, processes, and procedures

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• Monday to Friday
• On call
• Weekends

Supplemental Pay:

• Bonus pay

Experience:

• Property Management: 2 years (Required)
• Customer Service: 1 year (Preferred)

Work Location:

• One location

Company's website:

• SFRENT.NET

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Virtual meetings