Assistant Portfolio Operations Director

The Assistant Portfolio Operations Director (APOD) coordinates the management operation of the cash management and resident relations functions within the guidelines of the quality standards, operating objectives, and goals established by the Company and the property management department. This position provides leadership and daily management over a team responsible for the collection of rents, management of security deposit accounting, weekly and monthly reporting, move in procedures, communications with residents, and framing an excellent customer journey to encourage/ensure customer retention. The APOD supports the Portfolio Operations Director (POD) in all aspects of field-level property management, included but not limited to marketing, showings, application gathering and review, rent collections, resident inquires, profit and loss (P&L), reporting, as well as, maintenance, turn and construction operations, and general management of the resident experience. The APOD provides direction in absence of the POD to the market team.

Employment with Progress Residential is conditional on a satisfactory background and drug screen as well as submitting proof satisfactory to Progress Residential that you are fully vaccinated against the Corona Virus COVID-19 disease, subject to any accommodations granted by Progress Residential based on disability or religion as applicable by state law.

Competencies

Developing Direct Reports & Others

Decision Quality

Motivating Others

Hiring and Staffing

Developing Effective Teams

Customer Focus

Problem Solving

Strategic Agility

Essential Functions

• Oversee and manage development of Property Management staff across collections, vacant home inspections, move ins, home merchandising/marketing, and customer relations
• Maintains intimate awareness of market/industry conditions and trends
• Establish environment that promotes teamwork and cohesion with Sales, Operations, Service, Turns and Renovations teams in order to drive P&L performance
• Recruit, hire, and train qualified, dynamic, high performance property management teams
• Conduct payroll audit to ensure that team maintains accuracy and stays in compliance with state and local labor laws
• Enforce policies to enable assigned portfolio to function according to quality standards and operating objectives
• Understand and possess the ability to train team on fiduciary duty. Lead team to always make decisions based on the best interests of the business
• Ensure that the policies, procedures, and safety guidelines are followed
• Drive optimal P&L performance for the assigned market through sound cash management practices
• Maintain budgeted delinquency (specific metrics may be adjusted based on portfolio performance)
• Collaborates with Central Collection efforts as applicable
• Analyze processes and procedures to ensure optimum efficiency and staffing levels
• Be knowledgeable of provisions in standard lease documents and maintain a working knowledge of resident rules and regulations
• Ensure a consistent, resident focused move in experience and audit compliance for move in documentation
• Audit required documents for move outs, deposit accounting, and move ins in Salesforce to ensure compliance
• Lead team in maintaining a high degree of customer service and competency level in all resident interactions, whether over the phone or email, through formal written communication or in perso
• Drive optimal results on Google, social media, and resident surveys/feedback and ensure market is focused on enhancing the resident experience
• Ensure that all resident responsibilities are accounted for on resident ledgers and collections are made in a timely manner
• Ensure HOA violations and customer case tasks are responded to in a timely manner
• Manage an efficient resident eviction process, which may include attending eviction court
• Research and process credit requests as needed
• Carry out other duties as assigned that are in the best interests of the company
• Human Resource Management
• Supervises staff, sets goals, and holds people accountable for results
• Ensures that the group provides outstanding customer service and is responsive to requests
• Coordinates activities to maximize the efficiency of all processes
• Ensure that all training requirements are completed on time
• Ensures that employees all have goals and receive regular feedback on their performance
• Performance management of personnel including, performance reviews, corrective action, mentoring, development plans and performance improvement plans
• Insure all safety standards are met and training for staff is completed
• Holds team accountable for results and provides timely feedback

Qualifications

• Bachelor’s Degree in business or 5+ years of progressive property management work experience
• High School Diploma or equivalent
• 5 or more years of previous property management experience in either the single family or multi-family rental industry
• At least 3 or more years of supervisory experience
• Real Estate license preferred
• Must have a valid Driver’s License
• Ability to build and maintain positive relationships internally and externally
• Possesses strong organizational skills and is detail oriented
• Ability to thrive in a dynamic, fast-changing, growth environment
• Fosters teamwork and mutual respect throughout the company
• Interacts productively in person and through technology with co-workers, team members
• Excellent oral and written communication skills
• Computer literacy, ability to comfortably navigate new technology and competency in MS Office suite a must
• Previous use of Yardi Voyager and Salesforce a plus

Physical Demands

• Sitting for extended periods of time using office equipment and computers
• Moderate stooping, kneeling, crouching, reaching, standing
• May entail light lifting of supplies and materials occasionally, up to and including 25lbs
• Ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate
• Walking for extended periods of time
• Sustains substantially recurring movements to fingers, hands, wrist, legs and feet
• Ability to judge distances and spatial relationships
• Ability to identify and distinguish color
• Ability to distinguish the differences and similarities in odors

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Work Location: Multiple Locations