Assistant Managers

Summary
The Assistant Restaurant Manager generally supports the Restaurant Manager in their efforts to
develop a team of dedicated people delivering great and friendly guest experiences and profitable top
line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities
assigned by the Restaurant Manager.
Responsibilities Include
Team Environment

• Assist to recruit, hire, onboard and develop employees
• Communicate job expectations to employees
• Hold team members accountable for their behavior and performance, addressing concerns

promptly

• Support the development of team members

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and

sanitation guidelines; comply with all applicable laws

• Ensure Brand standards, recipes and systems are executed
• Help prepare and complete action plans; implement production, productivity, quality and guest

service standards

• Review guest feedback and restaurant assessment results and implement action plans to drive

system improvements
Profitability

• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Drive sales goals and track results

Skills/Qualifications

• Fluent in English ? Restaurant, retail, or supervisory experience
• Basic computer skills ? At least 18 years of age (where applicable)
• Basic writing skills ? High School diploma, or equivalent
• Math and financial management

Competencies
Guest Focus

• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest relationships
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
• Sets, prioritizes and maintains focus on important activities
• Reads and interprets reports to establish goals and deliver results
• Seeks ideas and best practices from other individuals, teams, and networks and applies this

knowledge to achieve results
Problem Solving and Decision Making

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Identifies root cause of a problem and implements a solution to prevent from recurring
• Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence

• Develops and maintains relationships with team
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
• Encourages collaboration and teamwork
• Leads others; negotiates and takes effective action

Building Effective Teams

• Identifies and communicates team goals
• Monitors progress, measures results and holds others accountable
• Creates strong morale and engagement within the team
• Accepts responsibilities for personal and team commitments
• Recognizes and rewards employee’s strengths, accomplishments and development
• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and

resources