Assistant Manager, Technology Support

The IT Deskside & Executive Support Assistant Manager at Oklahoma State University is responsible for ensuring successful IT Deskside and Executive Support for the OSU community. Key responsibilities for this role include but are not limited to:

Ensuring that policies and procedures are in place to ensure the appropriate resolution and/or routing/escalation of issues presented to the Deskside and Executive Support groups.

Developing and maintaining positive working relationships both within IT and across the OSU-A&M system.

Providing supervision (both direct and/or indirect) for all full time and part time Deskside Support and Executive Support employees. Additionally, the Deskside Support Assistant Manager will strive to build a proactive Deskside and Executive Support team focused on positive customer outcomes.

Assisting with the development and implementation of training plans for Deskside and Executive Support full/part time employees

Periodically this position requires work after hours and on weekends and requires continual availability by cellular device. The compensation advertised includes additional compensation for use of the incumbent's personal cellular device.

Special Instructions to Applicants

A resume is required to complete the application process. For full consideration, submit application by January 17th, 2022.

Education & Experience

Position Qualifications:

Required Qualifications:

HS/GED with four years of related experience. In lieu of work experience, additional related formal education may be substituted.

Excellent verbal and written communication skills. Must be able to lift at least 50 pounds.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.