Assistant Manager - San Antonio, TX

“We are innovators who make purpose-built gear for life's most demanding missions.”

Our ethos defines our culture – Trusted, Responsive, Accountable and Committed.

5.11 Tactical has established itself as the fastest-growing and most well-known brand of tactical apparel, gear and functional products in the world. Through a commitment to operator-led product innovation, quality and compelling value, 5.11 has developed a loyal following among some of the most demanding and discerning end-users of apparel and gear.

At our Operations Center in Manteca and Development Center in Irvine, we leverage our deep relationships with Law Enforcement, Special Forces Operators and First Responders to gain unique insights. The results are products that break new ground combining ruggedness, speed, range of motion and ultimate comfort in professional duty, tactical training, adventure, women’s tactical, fitness and industrial professionals.

POSITION SUMMARY:
In order to accomplish this mission, we have an opening at our new 5.11 Tactical Retail Store located at: We are seeking an exceptional, service-minded, Retail Assistant Manager to be part of our team at 15693 San Pedro Avenue, San Antonio, TX 78232. This role will be responsible for delivering an exceptional 5.11 brand experience, building and maintaining customer relationships while achieving store sales goals.

RESPONSIBILITIES:
DELIVER OVERALL BRAND EXPERIENCE

• Directs and models 5.11’s Ethos, Values, Mission and Service standards providing an elevated customer experience
• Works closely with 5.11 Tactical Merchandising Team to coordinate merchandising updates, identify opportunities and support long-term strategies
• Leads and delegates merchandise processing, replenishment and recovery of sales floor to brand standards
• Ensures team is trained in the appropriate fitting techniques and accurately executing fittings
• Ensures all alterations and embellishments are executed according to department specs
• Models an efficient and satisfying cash-wrap experience
• Ensures housekeeping duties are completed to maintain a neat, clean and professional store experience
• With the direction of the Store Manager, monitors and follows up on sales goals, sales plans and sales budgets to optimize profit
• Assists with reductions, price changes, and transfers
• Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags
• Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety
• Has working knowledge and oversees use of all Company systems in store

BUILD CUSTOMER RELATIONSHIPS

• Creates an environment that maintains a 100% focus on the customer
• Models selling behaviors to build customer relationships and brand loyalty
• Models and supports use of store tools and systems to nurture customer relationships
• Develops and guides efforts to establish relationships with local public safety organizations
• Directs Uniform Services department to meet service level commitments

ACHIEVE RESULTS

• Accountable for store and individual sales goals
• Helps to attracts, recruit, hire and train high-caliber leadership team members and service specialists
• Helps to assess team’s performance and provides feedback using both informal and formal methods
• Ensures all team members are working together to create a positive environment and resolves issues
• Writes and flexes store labor schedule
• Helps manage store controllable expenses
• Protects the assets of the store through implementation of loss prevention practices

QUALIFICATIONS:

To perform the job successfully, an individual should have the following credentials:

• Degree and/or 2-4 years of retail store supervisory experience – outdoor apparel and/or gear preferred
• Proven ability to provide a superior customer experience and drive customer loyalty
• Proven ability to assess talent and manage performance
• Proven business acumen with strategic and analytical skills
• Ability to effectively communicate with all levels of an organization
• Schedule flexibility to include evenings and weekends
• Proficiency in Microsoft Office programs (Excel, Word, and Outlook)
• Ability to use a POS system

ETHOS:

At 5.11 Tactical, everyone has the opportunity to be a leader and perform in an exceptional manner. We strive to uphold our Ethos which defines our culture – Trusted, Responsive, Accountable and Committed.

• Trusted
  • Strive to create trust in everything we do, starting with self-trust and relationship trust. We work on the components of integrity, intent, capability and results.
• Responsive
  • Listen to the needs of our end-user Professionals, then develop, produce and deliver solutions to their problems. Each of us chooses to be a leader and takes charge of what is within our circle of influence.
• Accountable
  • Seek to achieve results with a bias for action. We like to compete and be measured against the most demanding standards to ensure our continued success.
• Committed
  • Overcome obstacles to accomplish our goals and support our team members when challenges arise. We complete commitments and seek to ‘over-deliver” relative to expectations.

5.11’s practice is to hire at 18 years of age and older only

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)