Assistant Manager - Hourly
- Full-Time
- Lawton, OK
- EB- Buffalo WW
- Posted 3 years ago – Accepting applications
Job Description
POSITION SUMMARY: Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift. The Assistant Manager must follow standard operating policies and procedures.
KEY RESPONSIBILITIES:
Train, coach, and develop crew members and team leaders
Delegate tasks to team and provide follow-up
Hold team accountable for their performance; provide coaching and counseling as needed
Provide effective, open, and consistent communication on goals during team meetings while recognizing positive contributions
Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
Contribute to the hiring of crew members
Ensure team provides fast, friendly, and accurate service
Contribute to crew members and team leaders performance reviews
Effectively handle customer issues; continuously improve mystery shopper scores
Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
Ensure product quality, restaurant cleanliness, maintenance and security standards are met
Assist with increasing comparable sales and deliver budgeted sales each period
Control cost of goods, variances and inventories within the restaurant
Staff and schedule appropriately to control labor costs
Ensure proper cash handling and deposit procedures are followed
Ensure appropriate inventory and ordering systems are in place
QUALIFICATIONS/SKILLS:
Excellent communication skills to connect effectively with customers and co-workers
Possess a positive attitude and ethics which support our values and culture
Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
Ability to understand financial reports
Strong time-management skills; ability to multi-task, prioritize, and organize
Ability to stand/walk for approximately 8-10 hours per day
Available approximately 50 hours per week; able to work flexible hours necessary to manage and operate the restaurant effectively, including weekends and closing shifts as needed
Excellent leadership and organizational skills with attention to detail
Proven track record of exceptional customer service
Apply to this Job
KEY RESPONSIBILITIES:
Train, coach, and develop crew members and team leaders
Delegate tasks to team and provide follow-up
Hold team accountable for their performance; provide coaching and counseling as needed
Provide effective, open, and consistent communication on goals during team meetings while recognizing positive contributions
Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
Contribute to the hiring of crew members
Ensure team provides fast, friendly, and accurate service
Contribute to crew members and team leaders performance reviews
Effectively handle customer issues; continuously improve mystery shopper scores
Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
Ensure product quality, restaurant cleanliness, maintenance and security standards are met
Assist with increasing comparable sales and deliver budgeted sales each period
Control cost of goods, variances and inventories within the restaurant
Staff and schedule appropriately to control labor costs
Ensure proper cash handling and deposit procedures are followed
Ensure appropriate inventory and ordering systems are in place
QUALIFICATIONS/SKILLS:
Excellent communication skills to connect effectively with customers and co-workers
Possess a positive attitude and ethics which support our values and culture
Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
Ability to understand financial reports
Strong time-management skills; ability to multi-task, prioritize, and organize
Ability to stand/walk for approximately 8-10 hours per day
Available approximately 50 hours per week; able to work flexible hours necessary to manage and operate the restaurant effectively, including weekends and closing shifts as needed
Excellent leadership and organizational skills with attention to detail
Proven track record of exceptional customer service