ASSISTANT GENERAL MANAGER

ASSISTANT GENERAL MANAGER
JOB DESCRIPTION

Who We Are: Welcome to the Crunch Fitness Austin! Our mission is to enrich the lives of others through the power of well-being. As a Crunch Fitness franchisee, we believe in the Company philosophy of acceptance, tolerance and inclusion. With over 30 years of combined successes in over a half dozen industries, our two founders guide the company with the vision of being the best place to work and work out. In this tribe, we work hard, have fun, and make history!

Job Overview:
The Assistant General Manager supports a high-performance, high-care culture that operates with speed and urgency in delivering outcomes. They create a warm, kind, and hospitable club, allowing everyone to achieve their goals in a “no judgments” environment. The Assistant Manager position is a key member of our leadership team and is responsible for assisting the General Manager with daily club operations and delivering “WOW” service for team members and members alike!

Primary Activities:

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Fitness Consultants, Kid’s Super Sitters, and Cleaning Attendants to maintain proper staffing levels at all times
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards, with on-going development, training, and coaching.
• Impact member retention by doing Whatever It Takes to deliver the “Wow Member Experience”
• Assist and support to the General Manager in the areas such as, but not limited to:
• Scheduling and labor management
• Member service resolution with pace and empathy
• Resolving or escalating employee issues or concerns
• Lead generation and outreach efforts to impact new member sales
• New member acquisition and member integration into all services and programs offered
• Team member goal setting, development plans, and staff meetings
• Involvement and supervision in all front desk and Kid’s Crunch related activities.
• Maintain a crisp, clean facility with equipment operating 100 % of the time by ensuring compliance with Daily Cleaning Checklist and facility/equipment work order oversight
• Ensure consistent compliance with all Crunch policies, procedures, and service standards

Competencies:

• Excellent execution.takes prompt and assertive action to accomplish objectives
• Understands labor control, optimal staffing levels and controls overtime
• Maintains high standards so gym is maintained in pristine condition
• Mobilizes to innovate and problem solve
• Persuasive, candid communicator who encourages open dialogue
• Sets examples in all behaviors and actions
• Demonstrates integrity and judgment that inspires trust
• Business Acumen: Basic understanding of industry, market, and key business drivers (willingness to learn)
• Creates a learning environment, strives for personal development
• Drives self and others to achieve extraordinary results
• Demonstrates confidence, humility and kindness mixed with humor and fun

Physical Demands:
This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours.

Required Education and Experience:

• 2 years of fitness facility or customer service-oriented management
• Bachelor’s Degree in business management or related field is a bonus, but not necessary
• Responsible for supervising and developing employees
• CPR/AED certified or can complete within 30 days from hire

Compensation package:

• Competitive Base Wage
• Monthly and quarterly bonus opportunity
• Partially Subsidized health benefits plan
• Generous PTO benefit
• Ongoing education and learning
• 7th year earns a one-month sabbatical
• Opportunity for growth into General Manager Position