Assistant Front Office Manager

APPLY HERE: bit.ly/crownestljobs

Position Summary

The Assistant Front Office Manager greets and registers guests, provides prompt and courteous service,and closes out guest accounts upon completion of stay. Provides information regarding hotel facilities and guest accommodations to meet Crowne Plaza’s high standards of quality. Oversees and supports front office shifts to ensure compliance with Crowne operating procedures, standards and complete guest satisfaction

OPEN AVAILABILITYREQUIRED

Pay rate: $14.57/hr *This is an overtime eligible manager (OEM) and requires up to 45 hrs/week

Essential Duties

Greet customers immediately with a friendly and sincere welcome.

Complete the registration process by obtaining data from the guest and/or reservation printout. Input information via computer or through a manual process. Confirm pertinent information. Confirm room rate. Select room in accordance with the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys. Complete reservation requests utilizing similar format as check in process

Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system

Promptly answer the telephone. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested

Close guest accounts at time of check out. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.

Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.

Problem solve, resolve all customer issues.

Motivate all front office personnel with the daily supervision to include staffing, training, discipline, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction

Complete all other duties assigned by your supervisor or manager

Supportive Functions

Locate bell assistance to escort guests to their rooms as appropriate

Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer

Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes

Use the photocopier to make copies of items as required.

File registration cards in room number order

Retrieve registration cards from the files for each check out.

Other duties assigned by the supervisor such as: cross-training Bell staff or other areas as needed.

Report suspicious persons or activity to a supervisor immediately

Knowledge, Skills, and Abilities

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger

Ability to collect accurate information and resolve conflicts

Ability to read English sufficiently enough to obtain accurate information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.

Ability to stand for long periods of time

Ability to read, listen, and communicate effectively in English, both verbally and in writing

Ability to access and accurately input information using a moderately complex computer system

Hearing and visual ability to observe and detect signs of emergency situations

Qualifications

Experience

Previous full-service hotel experience required

Education

High school Diploma or equivalency. College degree preferred.

Benefits

High opportunity for growth within the company and at 17 other local properties

Discounted hotel stays

Fun work atmosphere!

If interested, please follow this link to apply online (same as the link at the top of this posting): bit.ly/crownestljobs

If you meet the qualifications for the job, a member of our human resources team will reach out to you

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location:

• One location