Assistant Facilities Manager

Alpha Legends Health and Wellness Center provides Northeast Ohio with premier fitness centers in Cleveland and Twinsburg. We offer state of the art equipment in over 52,000 square feet of training space. Our true success can be credited to our dedicated staff for upholding our mission and exceeding customer’s expectations. We value our customers, clients, and patients and are here to help achieve your health, wellness and fitness goals.

What we can do for you:

• Provide necessary tools to help you advance your career

• Provide ongoing training and professional development

• Enhance your professional strengths

• Challenge your professional short-comings

Extras:

• Employee discounts on supplements and merchandise
• Complementary use of workout facilities
• Employee discounts on clinic services
• Paid Sick and Vacation Time for eligible employees
• Major holidays off for eligible employees

Assistant Facilities Manager

ROLE:

The Assistant Facilities Manager will be responsible for creating a positive experience by providing a superior level of service to current members, prospective members and guests.

RESPONSIBILITIES:

• Record Keeping
  • Review check lists from front desk attendants and cleaners
  • Ensure the items on the check list are being completed
• Scheduling
  • Work with crew to determine desired shifts and hours per week
  • Update crew schedule/calendar on rolling 6-week schedule
  • Coordinate shift changes and call-offs with crew
• Inventory
  • Review inventory sheets from front desk attendants and cleaners
  • Ensure vending machines are stocked by front desks
• Ordering
  • Working with purchasing to ensure facilities are stocked
• Door Codes
• Orienting new employees
• Operations
  • Maintain operations by following and reinforcing policies and procedures
  • Report/suggest policies and procedures that need changes
• Customer Service
  • Trouble shoot problems that front desk attendants need assistance with
  • Report problems or concerns unable to be taken care of to COO/CEO
  • Respond to member’s concerns in a respectful and timely fashion

• Greet members, prospective members and guests, providing exceptional customer service.

• Answer phones in a friendly manner and assist callers with a variety of questions.

• Assist in maintaining the neatness and cleanliness of the club.

• Be knowledgeable on contracts, procedures, promotions, prices etc.
• Other duties as assigned

REQUIREMENTS:

• Experience as a front desk associate.

• Computer skills (Windows/iOS/Apple).

• Great written and communication skills.

• Polished and presentable.

• Organized and professional.

• Excellent multi-tasker.

• Days, evenings & weekend availability.

• A passion for fitness and health.

• Upbeat and positive attitude

• Punctuality and reliability is a must.

• Strong listener with the ability to empathize and problem solve.

• High School diploma/GED equivalent required.

• Current CPR Certification required.

• Must be 18 years of age or older.
  

Physical Demands:

• Continual standing and walking during shift.

• Continual talking in person or on the phone during shift.

• Must be able to occasionally lift up to 50 lbs.

• Will occasionally encounter toxic chemicals during shift.