Assistant Director Of Housekeeping
- Full-Time
- Boston, MA
- The Langham
- Posted 3 years ago – Accepting applications
Job Description
Job Summary
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PURPOSE AND OBJECTIVES OF POSITION
Assume all responsibility of Director of Housekeeping in the absence of Director of Housekeeping, ensuring that all cleaning and service standards/procedures are delivered consistently and that colleagues are motivated with demonstrated team work in support of the Room division. Work with Director of Housekeeping to ensure highest level of service, controlling of expenses and that all departmental colleagues are proficient in all aspects of the job responsibilities.
Requirement
.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assume all responsibilities of Director of Housekeeping in the absence of Director of Housekeeping - Ensure highest level of cleanliness as well as maintain the quality of all products by accessing colleagues’ performance on a daily basis/daily audit and anticipatory planning and communication with all applicable parties while maintaining all Forbes, Brand, Leading Quality standards and procedures - Focus on day-to-day direction of the department including implementing projects and improvements - Conduct regular inspections of the hotel to ensure adherence to Langham Hotels cleanliness and maintenance standards - Ensure that all equipment is maintained and used accordingly - Follow through to ensure all maintenance requests pertaining to guest rooms and departmental equipment are handled in an efficient manner - Assist with the overall financial performance including budgeting, forecasting, and financial planning of the department - Monitor consumption and ordering replacement of guest and cleaning supplies, laundry chemical and reporting discrepancies - Monitor linen quality and replacement needs, and ensure of the expected linen quality and par levels - Assist with departmental item inventory check - Fill in for coordinator and Supervisor if needed - Provide seamless employee relations with Colleagues, ensuring proper training and integration into company culture - Maintain safe working conditions - Ensure the expected cleanliness, service and product quality of all guest rooms, public spaces, restrooms and offices - Plan, distribute, delegate and daily, weekly, monthly, quarterly and annual work assignments - Inspect public areas and guest rooms to ensure compliance with quality assurance standards on a regular basis - Develop colleagues through coaching and training for professional development - Scheduling, conducting counseling and evaluations and delivering recognition and reward - Recruit, interview and train team members with Director of Housekeeping - Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations - Work on projects and reports as delegated by management,participation in teamwork with other departments as required - Plan, organize and use a systematic approach to get things done while managing time and resources effectively - Prioritize actions and manage tasks through to completion - Accept personal responsibility to make things happen - Continue to be productive in changing circumstances - Must be available variable hours/shifts, including weekends and nights - Set an example and lead by example, and Creates environment which motivates and encourages colleagues to perform to the best of their ability, minimizing conflict where it occurs - Establish and maintain rapport with colleagues, clients and all other departments while exceeding expectations - Identify areas of improvement on an ongoing basis, initiate action steps and follow through on a timely basis with all applicable parties - Ensure maximum efficiency through proper scheduling and cost controls - Work closely with applicable departments such as Engineering to follow through on any pending issue, record any pertinent information and ensure of and intended outcome - Ensure good communication, facilitate team work and ensure positive team spirit - Respond to guest requests in a timely fashion and deliver memorable interactions while maintaining all standards - Ensure all colleagues execute and follow through each assigned item in the expected manner and strive for improvement of the team - Maintain records and ensure that all colleagues record various matters according to the established procedures (i.e. Opera, HotSOS, etc.) - Have determination to succeed and continue to stay positive and productive in changing circumstances - Ensure proper care of equipment and fixtures within the department. Report any malfunctions immediately with timely follow through - Be a proactive and nurturing hands-on manager, actively contributing to the selection, training, and retention of highly qualified colleagues at all times - Handle all guest issues expeditiously to complete resolution - Assist with assigned preopening duties - Additional duties not mentioned above may also be requested
SUPPORTIVE FUNCTIONS
- Assist Director of Housekeeping in updating payroll, KPIs, Daily IAuditor inspection results/analysis, applicable month end reports and attending operational meetings - Attend all required meetings - Be knowledgeable on the hotel emergency procedures and ensure that all departmental colleagues are well trained on these procedures
JOB KNOWLEDGE, SKILL AND ABILITY
- Sufficient knowledge of computers (i.e. Microsoft Office, Opera, HotSOS, Birch Street, OnTrack, Kronos, etc.) - Sufficient knowledge of housekeeping service techniques and cost control - Prompt and systematic decision making skills in the absence of specific directions - Be able to analyze data and make good decisions based on the facts at hand - Proven management skills and ability to lead and motivate a team while maintaining the highest standards of service and adhering to hotel policies - Ability to work in a fast paced environment with frequent interruptions - Strong Team spirit, strong leadership and detailed oriented
SAFETY REQUIREMENTS
- Follow all health and safety procedures - Have sufficient knowledge of federal, state and local laws governing occupational safety and health, wage issues, labor relations, ADA
ORGANIZATIONAL RELATIONSHIPS
Housekeeping Manager and Supervisor
EDUCATION AND/OR EXPERIENCE
- A minimum of three years of Housekeeping management/supervisory experience in a luxury hotel - Previous experience in five star standards - Previous experience in working with international colleagues - College degree preferred
LANGUAGE SKILLS
- Proficiency in two or more languages both written and spoken strongly preferred
CERTIFICATES, LICENSES, REGISTRATIONS
- CPR certification a plus
GROOMING STANDARDS
- Must adhere to all Langham, Boston grooming standards
PHYSICAL DEMANDS
- Able to stand for length of shift : sit, reach, grasp, lift/carry up to 50 pounds, walk, climb, kneel, squat, bend, push, pull
Terms of employment
. Full time
Apply to this Job
.
PURPOSE AND OBJECTIVES OF POSITION
Assume all responsibility of Director of Housekeeping in the absence of Director of Housekeeping, ensuring that all cleaning and service standards/procedures are delivered consistently and that colleagues are motivated with demonstrated team work in support of the Room division. Work with Director of Housekeeping to ensure highest level of service, controlling of expenses and that all departmental colleagues are proficient in all aspects of the job responsibilities.
Requirement
.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assume all responsibilities of Director of Housekeeping in the absence of Director of Housekeeping - Ensure highest level of cleanliness as well as maintain the quality of all products by accessing colleagues’ performance on a daily basis/daily audit and anticipatory planning and communication with all applicable parties while maintaining all Forbes, Brand, Leading Quality standards and procedures - Focus on day-to-day direction of the department including implementing projects and improvements - Conduct regular inspections of the hotel to ensure adherence to Langham Hotels cleanliness and maintenance standards - Ensure that all equipment is maintained and used accordingly - Follow through to ensure all maintenance requests pertaining to guest rooms and departmental equipment are handled in an efficient manner - Assist with the overall financial performance including budgeting, forecasting, and financial planning of the department - Monitor consumption and ordering replacement of guest and cleaning supplies, laundry chemical and reporting discrepancies - Monitor linen quality and replacement needs, and ensure of the expected linen quality and par levels - Assist with departmental item inventory check - Fill in for coordinator and Supervisor if needed - Provide seamless employee relations with Colleagues, ensuring proper training and integration into company culture - Maintain safe working conditions - Ensure the expected cleanliness, service and product quality of all guest rooms, public spaces, restrooms and offices - Plan, distribute, delegate and daily, weekly, monthly, quarterly and annual work assignments - Inspect public areas and guest rooms to ensure compliance with quality assurance standards on a regular basis - Develop colleagues through coaching and training for professional development - Scheduling, conducting counseling and evaluations and delivering recognition and reward - Recruit, interview and train team members with Director of Housekeeping - Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations - Work on projects and reports as delegated by management,participation in teamwork with other departments as required - Plan, organize and use a systematic approach to get things done while managing time and resources effectively - Prioritize actions and manage tasks through to completion - Accept personal responsibility to make things happen - Continue to be productive in changing circumstances - Must be available variable hours/shifts, including weekends and nights - Set an example and lead by example, and Creates environment which motivates and encourages colleagues to perform to the best of their ability, minimizing conflict where it occurs - Establish and maintain rapport with colleagues, clients and all other departments while exceeding expectations - Identify areas of improvement on an ongoing basis, initiate action steps and follow through on a timely basis with all applicable parties - Ensure maximum efficiency through proper scheduling and cost controls - Work closely with applicable departments such as Engineering to follow through on any pending issue, record any pertinent information and ensure of and intended outcome - Ensure good communication, facilitate team work and ensure positive team spirit - Respond to guest requests in a timely fashion and deliver memorable interactions while maintaining all standards - Ensure all colleagues execute and follow through each assigned item in the expected manner and strive for improvement of the team - Maintain records and ensure that all colleagues record various matters according to the established procedures (i.e. Opera, HotSOS, etc.) - Have determination to succeed and continue to stay positive and productive in changing circumstances - Ensure proper care of equipment and fixtures within the department. Report any malfunctions immediately with timely follow through - Be a proactive and nurturing hands-on manager, actively contributing to the selection, training, and retention of highly qualified colleagues at all times - Handle all guest issues expeditiously to complete resolution - Assist with assigned preopening duties - Additional duties not mentioned above may also be requested
SUPPORTIVE FUNCTIONS
- Assist Director of Housekeeping in updating payroll, KPIs, Daily IAuditor inspection results/analysis, applicable month end reports and attending operational meetings - Attend all required meetings - Be knowledgeable on the hotel emergency procedures and ensure that all departmental colleagues are well trained on these procedures
JOB KNOWLEDGE, SKILL AND ABILITY
- Sufficient knowledge of computers (i.e. Microsoft Office, Opera, HotSOS, Birch Street, OnTrack, Kronos, etc.) - Sufficient knowledge of housekeeping service techniques and cost control - Prompt and systematic decision making skills in the absence of specific directions - Be able to analyze data and make good decisions based on the facts at hand - Proven management skills and ability to lead and motivate a team while maintaining the highest standards of service and adhering to hotel policies - Ability to work in a fast paced environment with frequent interruptions - Strong Team spirit, strong leadership and detailed oriented
SAFETY REQUIREMENTS
- Follow all health and safety procedures - Have sufficient knowledge of federal, state and local laws governing occupational safety and health, wage issues, labor relations, ADA
ORGANIZATIONAL RELATIONSHIPS
Housekeeping Manager and Supervisor
EDUCATION AND/OR EXPERIENCE
- A minimum of three years of Housekeeping management/supervisory experience in a luxury hotel - Previous experience in five star standards - Previous experience in working with international colleagues - College degree preferred
LANGUAGE SKILLS
- Proficiency in two or more languages both written and spoken strongly preferred
CERTIFICATES, LICENSES, REGISTRATIONS
- CPR certification a plus
GROOMING STANDARDS
- Must adhere to all Langham, Boston grooming standards
PHYSICAL DEMANDS
- Able to stand for length of shift : sit, reach, grasp, lift/carry up to 50 pounds, walk, climb, kneel, squat, bend, push, pull
Terms of employment
. Full time