ASSISTANT DIRECTOR

The Assistant Director of Taxpayer Services division (AD) will direct and oversee ADOR's Taxpayer Services Division, which includes three diverse districts of the agency: Inquiries and Requests (licensing and registration, cashier, bonding, problem resolution, unclaimed property); Taxpayer, Executive, and Legislative Issues (legal support, including tax policy and appeals); and Local Jurisdictions (property tax).

The AD will assist in overseeing the agency's functions most centered on providing our state’s leaders, stakeholders, and residents with external oral and written guidance of the agency's positions and interpretations and ensuring alignment with ADOR's strategic and operational goals. As a key member of agency leadership, the AD is expected to make recommendations to the Director and Deputy Director and participate in problem-solving and process improvement efforts for both the division and the agency.

Job Duties: Essential duties and responsibilities include but are not limited to:

• Directing, overseeing and managing the functions, activities, staff, and budget of the Taxpayer Services Division through three Deputy Assistant Directors who constitute direct reports.
• Developing and implementing strategic plans; developing and monitoring goals and metrics; analyzing data/trends to assess performance; and proposing/justifying legislation to Improve services.
• Representing the agency in internal/external stakeholder partnerships; developing projects with partners to promote tax compliance and understanding; responding to external inquiries; and attending conferences and representing the division as required.
• Managing staff, work directives, and completion of special projects and initiatives; and providing strategic leadership for the delivery of customer services and program management, ensuring that the needs of the taxpayers are addressed and that the services/operations conform to statute.
• Serving on the executive management team and contributing to the development and implementation of the agency mission, vision, values, goals, and objectives. Providing recommendations to the Director, Deputy Director, and Assistant Directors for strategic and operational decisions. Assisting in efforts to align deliverables of the division to be consistent with the goals and objectives of the agency.

Knowledge, Skills & Abilities (KSAs): Knowledge of:

• Management theory, public sector accounting practices, financial instruments, current business and quality practices/trends, service delivery mode and technology.
• Basic federal and state constitutional law, the structure of federal and state laws and administrative regulations, and the legislative process.

Skilled in:

• Reviewing and providing timely feedback on legal memoranda, project requirements and related documentation, and executive summaries on complex and technical matters.
• Summarizing and producing deliverables on both qualitative and quantitative measures for the division.

Ability to:

• Plan, implement, oversee, and review policies and procedures for a diverse group of professionals ranging from front-line call center staff to sworn law enforcement officers.
• Communicate clearly and effectively to diverse groups of audiences with varying levels of knowledge and sophistication about tax laws and compliance requirements.
• Foster and maintain positive and productive working relationships with a variety of governmental, industry, and community stakeholders.
• Teach, mentor, and develop motivational behavior among direct reports and across teams.
• Resolve personnel and work issues.

Selective Preference(s): The ideal candidate for this position will have:

• 5+ years' experience working in a unit supervisor or higher role managing a team of managers or professionals for an organization’s customer relations, legal services, financial services, regulatory compliance, or operations management function. Education and/or on-the-job experience will not substitute for a lack of relevant management experience.
• Post-graduate degree in accounting, finance, and/or law strongly preferred. Other combinations of equivalent education and experience will be considered.

Pre-Employment Requirements:

Candidates for this position will be required to submit Tax Filing Records, Employment Verification Check, and Fingerprints that will be used to check criminal history records from the Arizona Department of Public Safety (DPS) and the Federal Bureau of Investigations (FBI).

Benefits: The State of Arizona provides a world class comprehensive benefits package including:

• Flexible telework environment that allows team members create their most work arrangements
• Holidays – 10 paid per year. Paid Annual Leave 21 days. Sick Leave – 12 days per year with no accrual or carryover limits.
• A robust and affordable insurance plan that includes medical, dental, vision, life insurance, and short-term and long-term disability options.
• Coverage of bar/CPA dues.
• Up to $5,250 for tuition reimbursement available to seek further career advancement or certification in Continuing Professional Education.
• Work-life balance and additional options for life betterment such as the Infant at Work Program, Alternate Work Schedule and Telework/Remote Work opportunity

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

A top ranked Arizona State Retirement System (ASRS) with 100% employer matched contributions (Enrollment eligibility will be effective after 27 weeks of employment).

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-716-6950.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.