Assistant Call Center Supervisor

Essential Job Functions

• Assists the business process outsourcing development teams in gathering and summarizing data to assist in client evaluation. Accompanies the sales team, as needed, to client sites.
• Provides analysis and documentation of client requirements to provide appropriate data to outsourcing project development and implementation teams for client(s).
• Prepares work plans, documents project scope and reviews with client to ensure accuracy. Monitors project schedules to ensure timelines and deliverables are met.
• Demonstrates system setup to clients before system is finalized. Tests and analyzes system configuration against requirement documents during implementation and administration.
• Monitors processes and resolves participant issues; escalates as appropriate.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in business administration, information technology, computer science or related field preferred
• Three or more years of business process outsourcing, consulting or systems implementation experience
• Experience working with business processes
• Experience working with information technology applications and infrastructure

Other Qualifications

• Organizational and time management skills
• Communication, presentation and facilitation skills
• Ability to conceptualize, develop and apply business and management consulting applications and services
• Ability to assess clients' business and identify improvement opportunities
• Willingness to travel

Work Environment

• Office environment