Assistant Account Specialist

HOW TO APPLYInterested applicants are required to complete and submit the following in order to be considered for this position:

• Letter of interest (please submit in PDF format only)
• Résumé (please submit in PDF format only)
• Supplemental Questions

The completed application packet may be submitted electronically, by US Mail to PO Box 8979 Vancouver, WA 98668 or delivered to the District office at 8000 NE 52 Court Vancouver, WA 98665. The position will remain open until filled.
Inquiries may be directed to Hilary Gorham, HR Generalist, at 360-993-8830.

Clark Regional Wastewater District
POSITION DESCRIPTION

JOB TITLE: ASSISTANT ACCOUNT SPECIALIST
RANGE: 6

REV: 01/21/21

DEPARTMENT: SUPERVISED BY: FLSA STATUS:
Finance Customer Account Supervisor Non-Exempt

JOB SUMMARY:

The Assistant Account Specialist (AAS) is a customer-focused professional who provides customer
service and assistance to District customers and visitors. This individual is the first point of contact,
welcoming and presenting the District in a professional and customer-focused manner. They are
responsible for performing customer service, account assistance and office support work within the
Finance Department, including phone and walk-in customer service, telephone switchboard
operations, data entry, payment receipt and processing, and residential rate programs.

DISTINGUISHING FEATURES:

This position is the first of two in the Account Specialist series of positions within the Finance
Department. The position requires initiative in carrying out recurring and routine assignments
independently. These tasks require accuracy and consistent application of procedures, as well as
the ability to provide superior customer service and assistance in person and on the telephone.
Work requires some knowledge of finance and office procedures and is typically document oriented.
The AAS works under close supervision and operates from specific and defined direction and
instruction, including established, well-known procedures and/or specific instructions when
assigned new or non-routine tasks. Work products are reviewed for thoroughness, accuracy and
conformance to established policies and procedures.

MINIMUM QUALIFICATIONS:

• Listening, speaking, writing, and signaling effectively with diverse audiences, so others gain

understanding, conveying subtleties effectively to the audience in oral, written, and electronic
formats.

• Efficiently and effectively identifying and meeting the needs of customers, providing

professional customer service in varied situations and circumstances.

• Cash receipt and reconciliation skills.

• Experience and general understanding of typical customer service functions including UtilityBilling, Account Maintenance, Automated Payments.

• Demonstrated proficiency in 10-key by touch, computer typing skills of 35 wpm minimum and

Microsoft Suite of products (e.g. Word, Excel).

• Knowledge of computer accounting, billing, payment and software systems (e.g.

Springbrook).

• Good telephone switchboard skills.
• Ability to understand and follow directions, effectively adjust to changing priorities, problem

solve, and be decisive in taking actions and making decisions.

• Ability to effectively communicate with customers, team members and stakeholders.
• Ability to maintain a professional and respectful working environment.
• English language usage, oral and written, including spelling, grammar and punctuation.
• Consistent attention to detail.
  

Clark Regional Wastewater District
POSITION DESCRIPTION

JOB TITLE: ASSISTANT ACCOUNT SPECIALIST
RANGE: 6

REV: 01/21/21

DEPARTMENT: SUPERVISED BY: FLSA STATUS:
Finance Customer Account Supervisor Non-Exempt

EDUCATION & EXPERIENCE:

Any combination of education, training and experience that provides the requisite knowledge, skills
and abilities to successfully perform the duties and fulfill the responsibilities of the position. A typical
way to achieve that would be:

• High school diploma or GED
• One year of work experience in an office, finance or accounting environment, performing data

entry, clerical tasks and telephone customer service support

WORKING CONDITIONS:

Typical office environment. Requires strength and mobility, including prolonged sitting and use of a
computer. Corrected vision sufficient for use of computers.

TYPICAL DUTIES & RESPONSIBILITIES:

The duties listed below, while not all-inclusive, are characteristic of the type and level of work
associated with this position. Individual positions may perform all, or some combination of the duties
listed below, as well as other related duties. The District reserves the right to add, modify or remove
duties as appropriate to meet business needs.

Customer Service/Assistance. Greets and welcomes all visitors and customers at the District.
Responds to general, routine inquiries from customers regarding District utility billing-related
information, accounts and services, including compliance with District Code, processes, procedures,
account balances, service requests and similar information. Receives walk-in payments, directs calls
and requests for other support services. Escalates complex inquiries or customer issues to other
members of the Customer Account team.

Clerical/Data Entry. Manages CivicPay/Selectron web/IVR processing/posting payments to
customer accounts, investigates invalid addresses and other inaccurate customer information
pertinent to billing and makes necessary corrections. Posts NSF charges to customer accounts for
returned checks. Manages Direct Debit payments program. Manages all District customer email and
voicemail boxes and distributes messages to internal staff for follow-up. Prepares new owner
changes/letters, including closing bills to former owners, and does general data clean-up when noted.
Manages Bill Tenant Directly (BTD) forms/process, setting up new tenants and/or placing bill in owner
name. Provides title company support with WebCheck and owner clean-up support. Supports
residential rate programs including low-income senior discount customer enrollment and extended
vacancy credit application review and processing.

Miscellaneous/Other. Provides a variety of support functions within the Finance department as
needed, including but not limited to AM/PM office opening/closing, and special projects. Actual
assignments may vary according to workload and business needs or as requested by the Finance
Department management.

Clark Regional Wastewater District
POSITION DESCRIPTION

JOB TITLE: ASSISTANT ACCOUNT SPECIALIST
RANGE: 6

REV: 01/21/21

DEPARTMENT: SUPERVISED BY: FLSA STATUS:
Finance Customer Account Supervisor Non-Exempt

RELATIONSHIP WITH OTHERS:

The AAS has regular telephone and in-person contact with external customers, visitors and
stakeholders, and with employees, both within the department and with other District departments.

SUPERVISION:

Exercised: Not Applicable

Received:
The Assistant Account Specialist works under the direction and supervision of the Customer Account
Supervisor, including assigning day-to-day work activities, goal setting and performance
management. Assignments may vary given workload and business needs or as requested by the
Customer Account Supervisor. New or unusual assignments or situations receive guidance from the
Customer Account Supervisor. Guidance is communicated orally and/or in writing, and results are
reviewed for accuracy and to ensure the use of proper methods. Procedures and accepted practices
govern most regular recurring activities.

SPECIAL REQUIREMENTS:

• To ensure the successful operations of District business, this position requires English

language proficiency in written and oral form.

• Possess and maintain a valid driver’s license with a good driving record.
• May be required to procure and maintain a surety bond for the faithful performance of job duties

and to account for all moneys coming into the employee’s hands.