ASA VII

ASA VII: Outpatient PT is looking for a individual to join our dynamic team in providing excellent customer service to Capital Region patients in a fast paced and positive environment.

BASIC FUNCTION
The Administrative Support Associate is responsible for multiple tasks from front-end customer service to back-end charge entry and insurance verification work. Ability to prioritize work duties, multitask, and work in multiple software programs.

• Strong organizational and multi-tasking skills.
• Ability to work independently and prioritize assignments and tasks.
• Ability to work as part of a team.
• Ability to accept feedback and deal calmly and effectively with high stress situations.
• Good interpersonal, written, and oral communication skills.
• Detail oriented, resourceful, and proactive.
• Ability to maintain strict confidentiality.
• Professional demeanor and proper telephone etiquette.
• Basic working knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Responsible for delivering excellent customer service in fast paced environment.
• Ability to use electronic systems such as medical records, scheduling, and data bases
• Ability to problem solve, organize, and make suggestions for work flow improvement.
• Excellent verbal, written, and interpersonal skills are required.
• Provide administrative day to day support for therapists, billing coordinator, and supervisor.
• Design, create, maintain, various Excel spreadsheets and Word documents.
• Proactively anticipate administrative needs and make informed decisions in regards to priorities; analyze situations carefully, recommend solutions, adopt effective courses of action.
• Flexibility to work varied shifts during the week from open to close (7am-7pm)

Required Qualifications

• High School diploma or GED
• 3 to 5 years of experience
• Excellent verbal and written communication skills.
• Requires strong interpersonal relationship skills.

Preferred Additional Qualifications:

• Familiarity with HIPAA regulations, medical terminology, healthcare, or financial and billing processes
• Strong communication skills