Area General Manager

Responsible for the overall operation and profitability of all resorts within the region through adherence to brand standards and effective leadership of all departments.

Principal Duties and Responsibilities

• Responsibilities listed may not apply to all locations
• Oversee the operations functions of the Resorts assigned
• Approves Payroll to Human Resources
• Hold regular briefings and meetings with all head of departments
• Ensure full compliance to Resort operating controls, SOP's, policies, procedures, and service standards
• Lead all key property issues, including capital projects, customer service, and refurbishment
• Handling complaints and oversee the service recovery procedures
• Responsible for the preparation, presentation, and subsequent achievement of Resorts Annual Operating Budget, Marketing & Sales Plan, and Capital Budget
• Manage on-going profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded
• Ensure all decisions made are in the best interest of the Resort and Management
• Deliver Resort budget goals and set other short- and long-term strategic goals for the property
• Developing improvement actions carry out costs savings
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Ensure the monthly financial outlooks for the Resort are on target and accurate
• Prepare monthly financial reporting for the Owners and Board Members
• Draw up plans and budget (revenue, costs, etc.) for Owners
• Overseeing and managing all departments and working closely with department heads daily
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints
• Provide effective leadership to all Resort Team Members
• Respond to audits to ensure continual achieved improvement
• Responsible for safeguarding the quality of operations (both internal & external audits)
• Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements
• Must be available to travel on company business to assist in offsite training support and or New Business transitions if needed (average 1-2-week assignments)
• Ability to step in and perform any task or cover any department as necessary, including front desk, housekeeping, maintenance, etc.
• Performs all other related duties and projects as assigned

Job Requirements

Education, Essential Training / Certifications, and Experience:

• Bachelor's Degree in business management OR equivalent industry job-related experience
• 5-10 years of experience as a General Manager or Assistant General Manager
• 15-20 years' experience in the hospitality industry
• Must obtain and maintain licensing where required (ex; CAM)

Skills, Knowledge, and Abilities:

• Excellent verbal and written communication skills
• Possess strong leadership skills
• Ability to manage, direct, and complete assigned duties
• Excellent computer skills, Microsoft Office Suite
• Ability to prioritize, manage and delegate efficiently
• Flexible schedule, be available at a moment's notice