Appointment Scheduler

Description: Fast paced high-risk OB office located on the campus of UT Medical Center is currently looking for a full-time Appointment Scheduler.
RESPONSIBLE AND ACCOUNTABLE FOR:

• Scheduling of new and established patient appointments for multiple locations
• Knowledge of specific insurance requirements
• Complete information in the computer including patient demographics and detailed insurance data
• Completing tasks timely, completely and correctly
• Documents appropriate information in scheduling program
• This position requires the employee to make every effort to remain a flexible, cooperative and supportive member of the staff; act as a liaison between other departments within the office; and maintain friendly open lines of communication
• Performs all duties in an independent manner with minimal direction and supervision
• Recognizes and performs duties which need to be performed, although not directly assigned
• Present a friendly and positive attitude when answering phones
• Forwarding of calls to appropriate team members/departments

DUTIES AND TASKS INCLUDE BUT ARE NOT LIMITED TO:

• Keeps all patient information, practice information and staff information confidential
• Performs routine work under general supervision
• Follows established procedures, referring all new or unusual questions/concerns
• Acts as patient advocate, ensuring a setting that protects the rights of the patient, in compliance with HIPAA, and provides an atmosphere that does not compromise the patient’s physical or mental well-being, safety or dignity
• Maintains knowledge of, and complies with, established policies and procedures

Full benefit package available, including Medical, Dental, Vision, STD, LTD, Life Insurance, 401k, and more!
. Requirements:

• Previous medical office experience including appointment scheduling and operation of multi-line telephone system
• Good reading comprehension and ability to clearly communicate with patients and other facilities
• Able to deal compassionately, professionally, and courteously with patients, their families, physicians and fellow staff

Job Type: Full-time