Appointing Domain Expert- Access To Care

Overview: Credence Management Solutions, LLC (Credence) is seeking an Appointing Domain Expert to assist and advise the Government through direct, on-site support to the U.S. Air Force Medical Support Agency and Access to Care (ATC) efforts, including assessments, recommendations for improvement, and focused training throughout the Military Treatment Facilities (MTFs) and Defense Health Agency (DHA) markets.
This position is based at DHA in Falls Church VA.
Responsibilities:

Responsibilities may include, but are not limited to:

• Train MTF Staff to optimize ATC in accordance with standard measures; provide support and consultation.
• Provide recurrent training on new and existing policies, tools, and information systems related to Appointing in the MHS.
• Brief new and best/leading practices in ATC.
• Train on use of Government and healthcare industry appointing tools.
• Arrange and coordinate locations/venues, provide student registration and information papers, create and distribute materials, and present independently as well as with DoD employees.
• Prepare agendas, set-up courses, compile survey responses and arrange logistics for training courses such Access Improvement Seminars (AIS), Appointing Info Systems Hands-on Course, and the Group Practice Management Symposium (GPM).
• Coordinate seminar venues, seminar materials, and audio and visual equipment for training events.
• Provide ad-hoc virtual and on-site instruction for frontline management on the delivery of customer service and effective communication.
• Provide on-demand access improvement training.
• Coordinate logistics for site visits.
• Conduct site surveys.
• Advise on the impact of changes in legislation, missions, information systems, medical capability restructuring/reengineering.
• Provide administrative and logistical support for meetings and events including creating and delivering presentations, white papers, and training seminars.
• Assist the Government with developing agendas and briefings and conducting meetings and Working Groups.

Qualifications:

• Clearance: Public Trust or US Citizenship with the ability to obtain a Federal clearance. Secret Clearance or higher preferred.
• Bachelor’s level degree and at least seven (7) years of experience working in Healthcare Administration in the Military Health System (MHS).
• Expert knowledge of and experience with Appointing information systems such as the Composite Health Care System (CHCS), MHS GENESIS, Joint Outpatient Experience Survey (JOES), Interactive Customer Evaluation (ICE), and appointment reminder systems such Audiocare and TRICARE Online (TOL).
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Knowledge on process improvement theories and processes.
• Highly skilled at operating a variety of technological tools to include Microsoft Office Suite and online scheduling programs.
• Excellent organizational skills.
• Ability to manage various calendars, schedule appointments, and keep meeting minutes.
• Keen problem solving/critical thinking skills.
• Possess skills and knowledge of coordinating, set up, cost estimates for seminars, training classes, and staff meetings.
• Ability to package post-seminar information.
• Must be willing to travel 50-75% of the time.